Onsite IT/OT Support Engineer – Manufacturing

Intelligenz IT; Legnano; In loco; EUR 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Intelligenz IT is seeking an Onsite Support Services Engineer to join a global team delivering IT field services for an American multinational client in Legnago, Italy. You will ensure robust infrastructure, seamless operations, and high service quality across diverse environments, with a focus on IT/OT systems, security, and compliance.

The role emphasizes collaboration, incident resolution, and continuous improvement, including KPI tracking and AI-driven analytics.

Competenze

• Bachelor’s degree or at least 3 years of relevant working experience as Field Services Engineer.
• Experience in manufacturing IT environments is preferred.

Mansioni

• Act as single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
• Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
• Perform hardware installation and configuration for IT and OT equipment.
• Adhere to Incident Management and Request Fulfillment processes.
• Investigate, diagnose, and resolve Level 2 incidents; elevate unresolved issues per SLA.
• Track and report incident status, ensuring timely communication and resolution.
• Execute IMAC requests, including pre-work, installation, testing, and user orientation.
• Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities.
• Conduct daily stand‑ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
• Provide KPI tracking, CSI plans, and monthly trend analysis using AI‑driven analytics.
• Deliver hands‑on support for LAN/Wi‑Fi infrastructure, server rooms, and data center operations.
• Troubleshoot network‑attached and locally attached devices, handheld devices, and shop floor equipment.
• Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.
• Provide training and maintain compliance reports.
• Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.

Conoscenze

IT/OT Troubleshooting

LAN/Wi-Fi diagnostics

Server operations

Azure AD management

Active Directory

ITIL processes

CMDB management

Analytics & automation

Cross-functional coordination

Reporting documentation

Formazione

Bachelor’s degree or 3 years Field Services experience

Strumenti

ServiceNow

Digi Port servers

Barcode scanners

Industrial printers

Descrizione del lavoro

Intelligenz IT is seeking an Onsite Support Services Engineer to join a global team delivering IT field services for an American multinational client in Legnago, Italy. You will ensure robust infrastructure, seamless operations, and high service quality across diverse environments, with a focus on IT/OT systems, security, and compliance.

The role emphasizes collaboration, incident resolution, and continuous improvement, including KPI tracking and AI-driven analytics.