Online Grocery Pick-Up Clerk

Kroger; Milano; On-site; EUR 14,000 - 19,000; Full time

Job summary

Kroger in Milano is seeking an Online Grocery Pick-Up Clerk (In-Store Grocery Shopper) to assemble on-line orders with freshness and accuracy for customer pickup.

Role emphasizes speed, service quality, and adherence to food safety standards while coordinating with the e-Commerce team and using the POS system.

Qualifications

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Must be able to communicate with customers via portable phone and respond to calls in a professional and timely manner.

Responsibilities

• Select and gather products for on-line orders.
• In-Store Grocery Shopper initiates and completes selection process for on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customer's order at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Process orders through the POS system.
• Maintain organization and cleanliness of staging areas and equipment.
• Inspect equipment and report issues to management.
• Perform required opening and closing procedures.

Skills

Customer service

Order picking

Communication

Baggering/ packing

Job description

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping..
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.