Onboard Guest Services Specialist - Multilingual

Royal Caribbean Group; Milano; In loco; EUR 24.000 - 41.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to join our onboard hospitality team. You will greet guests, listen actively, resolve issues, and uphold exceptional customer service with a friendly, professional demeanor.

Requirements include at least one year in a customer contact role, cash handling experience, ability to communicate in English clearly, and willingness to work aboard for 5-6 months. Additional languages are a plus.

Competenze

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Mansioni

• Actively listens and extends assistance to resolve guest issues and concerns.
• Provide outstanding hospitality and focus on guest satisfaction.
• Support onboard operations with effective communication and service delivery.
• Operate basic office equipment and assist with guest-related administrative tasks.

Conoscenze

Customer service

Communication

Hospitality

Formazione

High school diploma or equivalent

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to join our onboard hospitality team. You will greet guests, listen actively, resolve issues, and uphold exceptional customer service with a friendly, professional demeanor.

Requirements include at least one year in a customer contact role, cash handling experience, ability to communicate in English clearly, and willingness to work aboard for 5-6 months. Additional languages are a plus.