Guest Relations Manager

Silversea; Roma; In loco; EUR 42.000 - 72.000; Tempo pieno

Descrizione del lavoro

Silversea on boarding in Italy seeks an experienced Front Office Supervisor to oversee guest services and reception operations aboard our luxury ships. You will lead a multicultural team, ensure seamless guest experiences, and maintain high service standards across all front desk activities.

The role requires shipboard experience and flawless English, with additional languages valuable. Travel across port calls is part of the position, demanding flexibility and cultural sensitivity.

Competenze

• Requires 2–3 years shipboard experience in a luxury, 5-star setting.
• Excellent fluent English (verbal & written); additional language a plus (German, French, Spanish, Mandarin).
• Proficient with Microsoft applications, Fidelio and hotel operating systems.
• Proactive problem solver with cultural sensitivity and adaptability; able to lead a diverse team.
• Strong interpersonal skills; capable of motivating and developing a multicultural staff.

Mansioni

• Provide guests with the highest quality guest services and personalized attention.
• Respond to guest requests, inquiries and complaints promptly and to the guest's satisfaction.
• Maintain open communication with the Hotel Director and other departments on the ship.
• Coordinate, organize and supervise the front office operation.
• Demonstrate full knowledge of ship facilities, ports of call and services.
• Lead training sessions for the reception team to continually improve service.

Conoscenze

Shipboard experience

Fluent English (verbal & written)

Additional language (German/French/Sp/

Interpersonal leadership

Training & staff development

Strumenti

Fidelio

MS Office

Hotel operating systems

Descrizione del lavoro

• Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment.
• Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin).
• Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
• Proactive approach to problem solving.
• Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.
• Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force.

Duties and Responsibilities:

• Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
• Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship.
• Coordinates, organizes and supervises the front office operation.
• Displays a full and comprehensive knowledge of the ships facilities, ports of call and services.
• Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.