Guest Services Officer

Royal Caribbean Group; Milano; In loco; EUR 24.000 - 41.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to join our onboard hospitality team. You will greet guests, listen actively, resolve issues, and uphold exceptional customer service with a friendly, professional demeanor.

Requirements include at least one year in a customer contact role, cash handling experience, ability to communicate in English clearly, and willingness to work aboard for 5-6 months. Additional languages are a plus.

Competenze

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Mansioni

• Actively listens and extends assistance to resolve guest issues and concerns.
• Provide outstanding hospitality and focus on guest satisfaction.
• Support onboard operations with effective communication and service delivery.
• Operate basic office equipment and assist with guest-related administrative tasks.

Conoscenze

Customer service

Communication

Hospitality

Formazione

High school diploma or equivalent

Descrizione del lavoro

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision‑mandating abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.