Omnichannel AI Transformation Lead

LVMH; Roma; In loco; EUR 50.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Company benefits per policy

Descrizione del lavoro

LVMH is seeking an Omnichannel AI Transformation Project Manager based in Rome to orchestrate and scale AI initiatives across eCommerce, Customer Service, Marketplace, and Retail. You will bridge business teams with data/AI experts, IT, and markets to ensure AI use cases are well-defined, delivered on time, and embedded into daily operations.

You will lead cross-functional teams, drive adoption, and report progress to senior leadership while aligning initiatives with omnichannel roadmaps and

Competenze

• Master’s degree required in a related field.
• At least 5 years of experience in Project Management, Digital Transformation, Omnichannel, Data & Analytics, or Technology-driven initiatives.
• Minimum 2 years delivering AI, advanced analytics, automation, or data-driven transformation projects.
• Proven ability to lead cross-functional projects across business, technology, data teams, and external partners in complex matrix orgs.
• Strong understanding of AI use cases, data-driven transformation, omnichannel ecosystems, and related platforms.
• Ability to translate business needs into AI initiatives with clear KPIs, business cases, adoption plans, and measurable outcomes.
• Experience in change management, user adoption, and international/multi-market rollouts.
• Familiarity with Agile methodologies and project management tools is a plus.
• Fluency in English; additional languages a plus.

Mansioni

• Lead end-to-end delivery of AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail with value realization.
• Translate opportunities into prioritized AI use cases with clear KPIs and measurable outcomes.
• Manage and prioritize the AI initiative portfolio within the Omnichannel Data & AI team.
• Orchestrate cross-functional teams (Business, Data Science, Analytics, IT) through the project lifecycle from ideation to scale.
• Drive AI adoption and change management including stakeholder engagement, communication, training, and embedding solutions into operations.
• Act as the key interface between global teams and local markets, supporting rollouts and collecting feedback.
• Monitor AI solution performance against KPIs, adoption metrics, and value realization targets, driving improvements.
• Oversee governance, timelines, dependencies, risks, and delivery quality aligned with roadmaps.
• Lead the transition from pilots to scalable AI products integrated into the omnichannel ecosystem.
• Provide regular reporting to senior leadership on project status, adoption progress, and portfolio performance.

Conoscenze

Project Management

Digital Transformation

Omnichannel

AI Initiatives

Change Management

Stakeholder Management

Agile Methodologies

Leadership

Formazione

Master’s degree in Business, Engineering, Information Systems, Data Analytics, or related fields

Descrizione del lavoro

LVMH is seeking an Omnichannel AI Transformation Project Manager based in Rome to orchestrate and scale AI initiatives across eCommerce, Customer Service, Marketplace, and Retail. You will bridge business teams with data/AI experts, IT, and markets to ensure AI use cases are well-defined, delivered on time, and embedded into daily operations.

You will lead cross-functional teams, drive adoption, and report progress to senior leadership while aligning initiatives with omnichannel roadmaps and