Omnichannel AI Transformation Lead

Bulgari; Lazio; On-site; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Bonus scheme

Employee benefits

Job summary

BVLGARI is seeking an Omnichannel AI Transformation Project Manager based in Rome to orchestrate, deliver and scale AI initiatives across eCommerce, Customer Service, Merchandising, CRM and Retail.

You will act as the bridge between business teams, data/AI experts, IT and markets, ensuring AI use cases are well-defined, delivered on time, adopted by users, and embedded into daily operations.

Qualifications

• Master’s degree in Business, Engineering, Information Systems, Data Analytics or related fields.
• 5+ years in Project Management, Digital Transformation, Omnichannel, Data & Analytics, or tech initiatives.
• 2+ years delivering AI, analytics, automation or data-driven transformation projects.
• Strong cross-functional leadership across business, tech and external partners.

Responsibilities

• Lead end-to-end delivery of AI initiatives across multiple functions with value realization.
• Translate opportunities into AI use cases with clear KPIs and outcomes.
• Manage AI initiative portfolio balancing impact and feasibility.
• Orchestrate cross-functional teams and external partners through lifecycle.
• Drive adoption, change management, training, and embedding solutions.
• Interface between global teams and local markets for rollouts.
• Monitor KPIs, adoption metrics, and iterate improvements.
• Governance of timelines, risks, and delivery quality.
• Transition pilots to scalable AI products integrated into omnichannel.

Skills

Leadership

Cross-functional collaboration

Change management

Strategic thinking

Communication

Stakeholder management

Agile

Fluency in English

Education

Master’s degree in Business/Engineering/IS/Data Analytics

Tools

Agile methodologies

Job description

BVLGARI is seeking an Omnichannel AI Transformation Project Manager based in Rome to orchestrate, deliver and scale AI initiatives across eCommerce, Customer Service, Merchandising, CRM and Retail.

You will act as the bridge between business teams, data/AI experts, IT and markets, ensuring AI use cases are well-defined, delivered on time, adopted by users, and embedded into daily operations.