NOC L1 Controller — 24/7 Global Connectivity Ops

Eutelsat Communications SA; Cagliari; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Eutelsat Communications SA in Italy seeks a proactive NOC L1 Controller to monitor networks and ensure service availability worldwide. You will work a rotating 24/7 schedule and support a global customer base with on-call vigilance.

Fluency in English and Italian, along with a solid understanding of Windows OS and Microsoft Office, will help you thrive in a fast-paced, multinational team environment.

Competenze

• Fluency in English and Italian.
• High school diploma or degree.
• Willingness to work in a 24/7 shift pattern.
• Proactivity and problem-solving mindset.
• Ability to work effectively in a team.
• Familiarity with Windows OS and Microsoft Office suite.

Mansioni

• Operate in a rotating 24/7 shift schedule, including nights, weekends, and holidays.
• Configure remote station access to the Network Operational Database and service setup.
• Assist customers with the setup, activation, and validation of remote terminal equipment.
• Monitor networks and remote terminals, providing support to resolve service disruptions or degradations.
• Communicate with customers via web, email, and phone to resolve issues effectively and professionally.
• Implement routine procedures to ensure system and service performance.
• Escalate unresolved or undocumented issues to senior on-duty Controllers.

Conoscenze

Fluent English

Fluent Italian

Team player

Proactive problem-solving

Strong communication

Formazione

High school diploma

Degree

Strumenti

Windows OS

Microsoft Office

Descrizione del lavoro

Eutelsat Communications SA in Italy seeks a proactive NOC L1 Controller to monitor networks and ensure service availability worldwide. You will work a rotating 24/7 schedule and support a global customer base with on-call vigilance.

Fluency in English and Italian, along with a solid understanding of Windows OS and Microsoft Office, will help you thrive in a fast-paced, multinational team environment.