M365 & Copilot Licensing and Support Specialist

WFP - World Food Programme; Roma; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

World Food Programme (WFP) in Rome, Italy, seeks a M365 Product Support Specialist to administer and optimize Microsoft 365 environments, Power Platform, and Copilot. You will manage licenses, access, security groups, and governance, while driving service improvement through automation and documentation.

The role requires 6+ years in end-user technology support and strong English communication. It offers a regular consultative contract and a chance to impact enterprise collaboration.

Competenze

• Degree in Information Technology, Information Systems, Computer Science, Engineering, Social Sciences, or related fields.
• Professional certifications in Microsoft 365, Power Platform, Copilot, Licensing Management, IT Service Management, Cloud Technologies, or related areas are highly desirable.
• Certifications in ITIL, project management, scripting, business intelligence, or service management methodologies are considered an asset.
• Experience: At least 6 years of professional experience in end-user service-oriented technology support, administration, and related activities.
• Experience: At least 5 years of professional experience working with Microsoft technologies and cloud services, including Microsoft 365 administration and support.
• Strong experience administering Microsoft 365, Power Platform, and Microsoft Copilot services, with particular emphasis on software license management, including license assignment, optimization, reporting, forecasting, renewals, and cost management.
• Experience in service governance, operational support, stakeholder engagement, automation through scripting, data analysis, and process improvement initiatives is highly desirable.
• Excellent communication and interpersonal skills, with the ability to work effectively with users, technical teams, management, and external stakeholders.
• Excellent written and verbal English communication skills, with experience preparing emails, reports, procedures, documentation, and knowledge articles.
• Strong customer service, stakeholder management, and meeting facilitation skills, with the ability to manage expectations and coordinate activities across multiple teams.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities and identify opportunities for service improvement and automation.
• In-depth knowledge of Microsoft 365, Power Platform, Copilot, licensing management, and administration of enterprise collaboration and productivity services.
• Languages: Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

Mansioni

• Accountable and responsible for software licensing, including assignment, optimization, renewals, forecasting, reporting, and vendor coordination to support effective service management and decision-making.
• Responsible to administer and support Microsoft 365 services, including SharePoint Online, Teams, OneDrive, Exchange Online, Power Platform, and Copilot, managing user access, permissions, licenses, security groups, and service configurations.
• Responsible for setup of Power Platform and Copilot environments, including users, permissions, licensing, and governance activities.
• Oversee the monitor of Microsoft 365 service health, coordinate issue resolution, and communicate service impacts to stakeholders.
• Responsible for SharePoint governance activities, including permissions, sharing controls, archiving, compliance, and stakeholder communications.
• Responsible for the implementation of optimized administrative processes, identify automation opportunities, and contribute to continuous service improvement.
• Responsible for the analysis of user feedback, support trends, and data to identify service improvements.
• Responsible for the development and maintenance of documentation, procedures, knowledge articles, and administrative guidelines.
• Responsible for technical support of high-level WFP staff meetings (Executive Board, WFP All Staff, Webcast Events).
• Perform other related duties as required.

Conoscenze

Communication

Customer service

Stakeholder management

English proficiency

Analytical thinking

Problem solving

Organizational skills

Documentation

Team collaboration

Attention to detail

Formazione

Degree in Information Technology, Information Systems, Computer Science, Engineering, Social Sciences, or related fields

Strumenti

Microsoft 365

Power Platform

Copilot

Licensing Management

IT Service Management

Cloud Technologies

Descrizione del lavoro

World Food Programme (WFP) in Rome, Italy, seeks a M365 Product Support Specialist to administer and optimize Microsoft 365 environments, Power Platform, and Copilot. You will manage licenses, access, security groups, and governance, while driving service improvement through automation and documentation.

The role requires 6+ years in end-user technology support and strong English communication. It offers a regular consultative contract and a chance to impact enterprise collaboration.