Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Catania; Remote; EUR 37,000 - 57,000; Full time

Benefits offered by this job

Fully remote

Travel perks & industry discounts

Career development opportunities

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to coordinate and support high-end travel plans from a remote location. You will assist clients with leisure and luxury reservations, keep itineraries up-to-date, and ensure smooth communication before, during, and after trips.

The role emphasizes personalized service, attention to detail, and a proactive approach to exceed client expectations while working from home.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service, travel, hospitality or related field preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools and booking platforms.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate travel details, documentation requirements, and agency guidelines.
• Monitor bookings for accuracy and follow up on client satisfaction.
• Resolve questions or concerns with a solutions-focused mindset.
• Maintain organized records and update internal systems.

Skills

Strong communication

Customer service

Independent in remote work

Organized

Tech-savvy

Tools

Booking platforms

Communication tools

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.