Luxury Private Clients Coordinator - Maternity Cover

The Bicester Collection; Fidenza; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

The Bicester Collection's Fidenza Village is seeking a Private Clients Services Coordinator on a maternity cover contract. You will support high-value guests with seamless, personalised experiences, ensuring data quality and event readiness across the Private Clients programme.

Bring 2–4 years in luxury retail or client-facing service, with CRM proficiency and comfort with digital tools, reporting platforms and AI-enabled solutions.

Qualifications

• 2–4 years' experience in luxury retail, hospitality, administration or a client-facing service environment, ideally supporting private clients.
• Disciplined with CRM and guest records, using profile insights to personalise service, and confident with digital tools, reporting platforms and AI-enabled solutions.
• Manages bookings, logistics and preparation details across multiple deadlines in a fast-paced environment, anticipating issues and adapting calmly to keep service moving without compromising quality.
• Writes and speaks clearly, warmly and professionally, building trust with guests, colleagues, partners and service teams through reliable communication.

Responsibilities

• Create routines to ensure Private Client appointments, Personal Shopping sessions and Apartment moments are prepared accurately and delivered smoothly.
• Keep client information accurate, current and useful for personalised service and commercial opportunities.
• Provide reliable administrative support for the Private Clients team to focus on relationship-building and commercial delivery.
• Contribute to a luxury guest experience by ensuring every interaction reflects the Collection's standards.

Skills

Luxury retail

Hospitality

Administration

CRM

Tools

CRM tools

Reporting platforms

AI-enabled tools

Job description

The Bicester Collection's Fidenza Village is seeking a Private Clients Services Coordinator on a maternity cover contract. You will support high-value guests with seamless, personalised experiences, ensuring data quality and event readiness across the Private Clients programme.

Bring 2–4 years in luxury retail or client-facing service, with CRM proficiency and comfort with digital tools, reporting platforms and AI-enabled solutions.