Private Clients Coordinator

The Bicester Collection; Fidenza; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

The Bicester Collection's Fidenza Village is seeking a Private Clients Services Coordinator on a maternity cover contract. You will support high-value guests with seamless, personalised experiences, ensuring data quality and event readiness across the Private Clients programme.

Bring 2–4 years in luxury retail or client-facing service, with CRM proficiency and comfort with digital tools, reporting platforms and AI-enabled solutions.

Qualifications

• 2–4 years' experience in luxury retail, hospitality, administration or a client-facing service environment, ideally supporting private clients.
• Disciplined with CRM and guest records, using profile insights to personalise service, and confident with digital tools, reporting platforms and AI-enabled solutions.
• Manages bookings, logistics and preparation details across multiple deadlines in a fast-paced environment, anticipating issues and adapting calmly to keep service moving without compromising quality.
• Writes and speaks clearly, warmly and professionally, building trust with guests, colleagues, partners and service teams through reliable communication.

Responsibilities

• Create routines to ensure Private Client appointments, Personal Shopping sessions and Apartment moments are prepared accurately and delivered smoothly.
• Keep client information accurate, current and useful for personalised service and commercial opportunities.
• Provide reliable administrative support for the Private Clients team to focus on relationship-building and commercial delivery.
• Contribute to a luxury guest experience by ensuring every interaction reflects the Collection's standards.

Skills

Luxury retail

Hospitality

Administration

CRM

Tools

CRM tools

Reporting platforms

AI-enabled tools

Job description

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Private Clients Coordinator

Full Time

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, Fidenza Village doesn't do ordinary. Inspired by the rich heritage of one of Italy's most celebrated regions — and the birthplace of Giuseppe Verdi — our open-air, pedestrianised Village is home to more than 120 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Private Clients Services team is hiring a Private Clients Services Coordinator(Maternity Cover Contract).

The role

In this role, you will provide the operational backbone that enables the Village Private Clients team to deliver seamless, personalised experiences for high-value guests. The role exists to protect service consistency, data quality and event readiness so the Private Clients programme can grow client engagement, repeat visits and commercial value for The Bicester Collection.

What you'll be doing

A few of the key responsibilities in this role:

You will be key to create routines that ensure Private Client appointments, Personal Shopping sessions and Apartment moments are prepared accurately and delivered smoothly

You will ensure client information is accurate, current and useful, enabling the team to personalise every interaction and prioritise commercial opportunity

Provide reliable administrative support that allows the Private Clients team to focus on relationship-building and commercial delivery

You will contribute to a luxury-grade guest experience by ensuring every interaction, communication and private space reflects the standards of the Collection

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

2-4 years' experience in luxury retail, hospitality, administration or a client-facing service environment, ideally supporting private clients

Disciplined with CRM and guest records, using profile insights to personalise service, and confident with digital tools, reporting platforms and AI-enabled solutions

Manages bookings, logistics and preparation details across multiple deadlines in a fast-paced environment, anticipating issues and adapting calmly to keep service moving without compromising quality

Writes and speaks clearly, warmly and professionally, building trust with guests, colleagues, partners and service teams through reliable communication

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Fidenza Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether