Luxury Hotel Director & Brand Host – Milan

Galleria Vik Milano; Milano; In loco; EUR 150.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Performance-based bonus

Opportunity to join internationally認u

Descrizione del lavoro

Galleria Vik Milano is seeking a Hotel Director & Brand Host who blends operational excellence with genuine hospitality at its Milan flagship. As the face of the hotel, you will inspire an exceptional team, craft unforgettable guest experiences, and shape the future of our growing luxury collection.

This leadership role requires hands-on management across Front Office, F&B, Housekeeping and more, with a focus on service quality, profitability, and continuous improvement.

Competenze

• Minimum 5 years of luxury hospitality management experience.
• Experience in Italy, ideally Milan.
• Strong leadership and people-management skills.
• Proven ability to manage multiple departments.
• Financial acumen and budget stewardship.
• Excellent communication and hosting mindset.

Mansioni

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
• Ensure the consistent delivery of exceptional guest experiences aligned with the highest luxury hospitality standards.
• Maintain a strong and visible presence throughout the hotel, proactively interacting with guests and anticipating their needs.
• Lead, coach, motivate, and develop department managers and operational teams.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with company policies, quality standards, and operational procedures.
• Monitor operational performance, service quality, and guest satisfaction, implementing corrective actions whenever necessary.
• Collaborate closely with ownership on operational initiatives, strategic planning, and continuous enhancement of the guest experience.
• Assist in the management of operational costs while maximizing profitability and achieving budgeted financial objectives.
• Identify opportunities to improve operational efficiency without compromising service excellence.
• Promote innovation and remain current with luxury hospitality trends, products, and best practices.

Conoscenze

Strategic leadership

Hospitality excellence

Guest experience

Team development

Operational oversight

Italian & English fluency

Descrizione del lavoro

Galleria Vik Milano is seeking a Hotel Director & Brand Host who blends operational excellence with genuine hospitality at its Milan flagship. As the face of the hotel, you will inspire an exceptional team, craft unforgettable guest experiences, and shape the future of our growing luxury collection.

This leadership role requires hands-on management across Front Office, F&B, Housekeeping and more, with a focus on service quality, profitability, and continuous improvement.