Luxury Hospitality IT Operations Lead

IHG; Lombardia; On-site; EUR 50,000 - 75,000; Full time

Job summary

Six Senses Milan seeks an Assistant IT Manager to lead the IT department, aligning technology with luxury hospitality standards. You will manage networks, hardware, software and telecom systems while ensuring security, data protection and business continuity.

The role requires English fluency and Italian knowledge for Milan, with collaboration across all hotel departments to enhance guest experiences. The position emphasizes sustainability, cost control and adherence to Six Senses policies as

Qualifications

• Bachelor's degree in IT or a related field and at least 2 years in an IT operations role.
• Strong knowledge of IT infrastructure, networks, hardware, software, operating systems and cybersecurity practices.
• Excellent troubleshooting, analytical and problem-solving skills with the ability to manage multiple priorities.
• Organizational and communication skills with the ability to collaborate across departments and provide technical support.

Responsibilities

• Manage and maintain the hotel's IT infrastructure including networks, hardware, software, OS, applications and telecom systems.
• Diagnose and troubleshoot technical issues, replace defective components, back up data and support disaster recovery for business continuity.
• Monitor network performance, security and system functionality; configure and maintain IT infrastructure with proper access controls.
• Provide technical guidance to Hosts across departments and deliver effective technology solutions.
• Continuously assess IT services to align with Six Senses wellness, sustainability and guest experience standards.
• Maintain IT documentation, licences, maintenance records, supplier agreements and compliance with data protection and hotel policies.
• Monitor IT expenses and resources, identify cost-saving opportunities and stay updated on industry trends.
• Promote energy-efficient equipment and responsible disposal of electronic waste while complying with safety policies.

Skills

IT infrastructure

Networking

Cybersecurity

Troubleshooting

English fluency

Education

Bachelor's degree in Computer Science or related field

Tools

Windows/Linux proficiency

Networking hardware

Job description

Six Senses Milan seeks an Assistant IT Manager to lead the IT department, aligning technology with luxury hospitality standards. You will manage networks, hardware, software and telecom systems while ensuring security, data protection and business continuity.

The role requires English fluency and Italian knowledge for Milan, with collaboration across all hotel departments to enhance guest experiences. The position emphasizes sustainability, cost control and adherence to Six Senses policies as