Luxury Bar & Restaurant Ambassador | Guest Experience Lead

Four Seasons Hotel Milano; Milano; On-site; EUR 25,000 - 31,000; Full time

Benefits offered by this job

Meals provided

Dry cleaning

Training opportunities

Employee events

Career growth

Job summary

The Bar & Restaurant Ambassador at Four Seasons Milano is the first guest contact in our restaurants, shaping memorable experiences. This role reports to the Restaurant Manager and sits within the Zelo Restaurant.

You will welcome guests, manage the host stand, learn menus and restaurant information, and work with a team to deliver luxury service. English and Italian fluency and 1–2 years of luxury hotel food & beverage experience are preferred.

Qualifications

• 1–2 years’ experience in Food & Beverage, luxury hotel experience preferred.
• Fluency in English and Italian; legal right to work in Italy.
• Strong communication and customer service skills.

Responsibilities

• Welcome guests and provide exceptional service with the team.
• Manage host stand and reservations, optimize seating sections.
• Ensure dining room cleanliness and proper setup before service.
• Develop knowledge of menus and restaurant information.

Skills

Food & Beverage

Communication

Computer systems

Tools

POS systems

Restaurant software

Job description

The Bar & Restaurant Ambassador at Four Seasons Milano is the first guest contact in our restaurants, shaping memorable experiences. This role reports to the Restaurant Manager and sits within the Zelo Restaurant.

You will welcome guests, manage the host stand, learn menus and restaurant information, and work with a team to deliver luxury service. English and Italian fluency and 1–2 years of luxury hotel food & beverage experience are preferred.