Lux Spa Receptionist with MOstay & Growth

Mandarin Oriental; Lombardia; Vor Ort; EUR 23.000 - 24.000; Vollzeit

Benefits dieser Stelle

Learning & Development

MOstay program

Health & Wellness benefits

Meals at Employee Restaurant

Complimentary Dry Cleaning for Uniform

Zusammenfassung

Mandarin Oriental Milan is seeking a Spa Receptionist to deliver exceptional guest services in a luxury hotel environment. You will manage guest check-ins/outs, reservations, inquiries, and retail assistance, ensuring a superb experience aligned with our Legendary Quality Experiences.

The role requires fluent English and Italian, excellent interpersonal skills, and a proactive, service-oriented mindset while maintaining meticulous attention to detail.

Qualifikationen

• Must communicate effectively in English and Italian, both written and spoken.
• Excellent interpersonal and guest-relations skills are essential.
• Demonstrates a service-oriented, proactive approach and strong attention to detail.

Aufgaben

• Assist guests with check-ins and check-outs, reservations, and inquiries.
• Provide retail information, help with displays and retail sales.
• Check cash float at start/end of shift; ensure accuracy.
• Address preferred guest preferences from histories.

Kenntnisse

Bilingual English/Italian

Interpersonal skills

Customer service mindset

Attention to detail

Self-motivated

Jobbeschreibung

Mandarin Oriental Milan is seeking a Spa Receptionist to deliver exceptional guest services in a luxury hotel environment. You will manage guest check-ins/outs, reservations, inquiries, and retail assistance, ensuring a superb experience aligned with our Legendary Quality Experiences.

The role requires fluent English and Italian, excellent interpersonal skills, and a proactive, service-oriented mindset while maintaining meticulous attention to detail.