Lounge Consultant Russian/Korean Speaker

Global Blue; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international financial services firm is seeking a Lounge Assistant in Rome. This role involves welcoming travelers, assisting with Tax Free Cheque refunds, and ensuring a high standard of customer service. The ideal candidate has retail experience, strong communication skills, and is fluent in English. Full-time position offering an engaging environment focused on customer satisfaction.

Competenze

• Retail or service industry experience.
• Experience in cash handling.
• Excellent interpersonal skills.
• Ability to work on shift.

Mansioni

• Provide exceptional customer service to VIP customers.
• Assist with refunds of Tax Free Cheques.
• Mitigate conflicts and enhance customer satisfaction.
• Contribute to business development by identifying needs.

Conoscenze

Customer service

Fluent in English

Problem solving

Communication skills

Strumenti

MS Office

Descrizione del lavoro

As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, reaching exceptional standards of customer care excellence taking care of travellers throughout unique and exclusive customer experience. The Lounge Assistant provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue.

In addition Lounge Assistant will also refund (cash & non cash) Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.

Main duties and responsibilities

Customer care

• Provide consistent and exceptional standard of customer service;
• Go the “extra mile” to guarantee excellent customer experience to VIP customers;
• Provide a warm welcome to the guests and lead them to the their seats;
• Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
• Mitigate conflicts with the travellers, contributing to the best customer satisfaction.

Commercial

• Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services;
• Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
• Be creative in proposing the visit to the GB Merchant’s stores;
• Contribute to the development of our business by identifying opportunities and being proactive;
• Achieve Business Project goals while raising GB awareness;
• Focus on results to fulfil Merchant’s expectations and pursue targets.

Refund

• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
• Perform the refund in the most correct and satisfactory way (quick and precisely)
• Money handling and cash responsibility;
• Support the tourist providing relative information.

Background and Education

• Retail or service industry experience;
• Fluent in English (written & spoken) is a must;
• Experience in cash handling;
• Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers;
• Ability to communicate and inspire;
• Great customer service skills, problem solving and business sense;
• Willing to work on shift;

Reporting and collaboration

• Line Manager
• Merchants
• Key Account Manager
• Business Support

Specific skills and competencies

• Flexible and proactive;
• Good organizational skills and independent working after given guidelines;
• Good knowledge of MS Office products;
• Dynamic, creative and keen to participate and enjoy team work.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Consulting

Industries

• Software Development

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