Lead Housekeeping Supervisor - Guest Experience

Aman; San Cassiano; On-site; EUR 28,000 - 36,000; Full time

Job summary

Aman Rosa Alpina seeks a Housekeeping Supervisor to oversee daily housekeeping operations in our luxury hotel in the Dolomites. You will supervise room attendants, assign tasks, and ensure high cleanliness and guest satisfaction while managing shifts and resources.

Role requires leadership, training skills, and adherence to SOPs, with a focus on safe, efficient operations and inter-departmental coordination to deliver an exceptional guest experience.

Qualifications

• Experience supervising housekeeping staff in a hotel setting.
• Strong leadership and communication skills.
• Ability to train and coach team members on SOPs.
• Experience creating and managing staff schedules.
• Attention to cleanliness standards and guest satisfaction.

Responsibilities

• Supervise daily activities of room attendants and housekeeping staff.
• Assign cleaning tasks based on occupancy and needs.
• Provide ongoing training and motivation to team members.
• Prepare and distribute daily room assignment sheets for attendants.
• Ensure high standards of cleanliness and guest satisfaction.

Skills

Staff management

Leadership

Training & coaching

Scheduling

Quality control

Job description

Aman Rosa Alpina seeks a Housekeeping Supervisor to oversee daily housekeeping operations in our luxury hotel in the Dolomites. You will supervise room attendants, assign tasks, and ensure high cleanliness and guest satisfaction while managing shifts and resources.

Role requires leadership, training skills, and adherence to SOPs, with a focus on safe, efficient operations and inter-departmental coordination to deliver an exceptional guest experience.