Housekeeping Supervisor

Rosa Alpina 1537 S.R.L.; Italia; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Aman Group’s Aman Rosa Alpina is seeking a skilled Housekeeping Supervisor to oversee daily room attendants and public areas, ensuring top cleanliness and guest satisfaction. You will manage staff scheduling, inspections, inventory, and interdepartmental coordination to deliver a seamless guest experience in a luxury setting.

Join a dedicated hospitality team that values attention to detail, teamwork, and a commitment to exceptional guest experiences in Italy.

Qualifikationen

• Experience supervising housekeeping staff.
• Strong attention to cleanliness and guest satisfaction.
• Ability to manage inventory and supplies.
• Excellent communication with other departments.

Aufgaben

• Supervise daily housekeeping activities and assign tasks to room attendants and staff.
• Inspect guest rooms and public areas to ensure cleanliness and proper setup.
• Manage inventory of cleaning supplies, amenities and linen; oversee equipment maintenance.
• Coordinate with front desk and engineering to ensure seamless guest experience and timely room readiness.

Kenntnisse

Staff management

Leadership

Training

Scheduling

Guest communication

Jobbeschreibung

Location Overview

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Scope of Work

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team. This role involves supervising staff, ensuring high standards of cleanliness and guest satisfaction, managing resources, and maintaining a safe and efficient work environment.

Responsibilities and Duties

I. Staff Management & leadership

Supervise and coordinate the daily activities of room attendants and other housekeeping staff. Assign cleaning tasks and sections to the team based on daily occupancy and special needs. Provide ongoing training, coaching, and motivation to team members. Create and manage staff schedules to ensure adequate coverage for all shifts. Follow with Housekeeping SOP and hotel to achieve goal.

II. Quality Control & Standards

Conduct regular and thorough inspections of guest rooms, corridors, and public areas (e.g., lobby, restrooms, elevators) to ensure they meet the hotel's standards. Check for cleanliness, proper room setup, and the condition of furniture, fixtures, and amenities. Provide immediate feedback to staff on their performance and correct any deficiencies.

III. Operational Duties

Manage and monitor the inventory of cleaning supplies, guest amenities, and linen. Ensure all cleaning equipment is in good working condition and report any maintenance issues. Oversee the handling of guest laundry and special requests, ensuring timely and accurate service. Ensure all staff follow established procedures for handling guest lost-and-found items. Complete work orders for maintenance repairs. Adequate amount of ordering and control housekeeping supply. Prepare and distribute daily room assignment sheets for housekeeping attendants in Morning and Turndown service. Assign special job and follow up.

IV. Guest and Inter-Departmental Communication

Respond promptly and professionally to guest requests and complaints related to housekeeping services. Communicate with the front desk and engineering departments to coordinate room readiness, report issues, and ensure seamless guest experience. Maintain a positive and collaborative working relationship with all hotel departments

V. Health and Safety

Enforce and monitor all health, safety, and sanitation policies and procedures.

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.