Key Account Manager

Synmatch AI; Lombardia; On-site; EUR 60,000 - 76,000; Full time

Benefits offered by this job

Car allowance

Founding role

European collaboration

Professional development

Industry visibility

Job summary

Synmatch AI is seeking a founding Key Account Manager for Northern Italy, focusing on hospitals and healthcare networks across Lombardy. You will build trusted relationships with anesthesiologists, intensivists, infectious disease specialists, pharmacists, and procurement teams, driving sustainable product adoption and sales growth.

You will lead tender support, contract negotiations, and knowledge transfer while collaborating with European teams and representing the company at congresses and

Qualifications

• 4–5 years of pharmaceutical/medical sales experience, ideally in hospital environments.
• Proven ability to build customer relationships and drive commercial results.
• Strong communication, presentation, negotiation, and closing skills.
• Knowledge of hospital tenders, procurement pathways, and multidisciplinary stakeholders.
• Experience in anesthesia, critical care, sepsis management or related fields preferred.
• Understanding of acute and critical care treatment pathways.
• Self-motivated, able to work independently and manage a territory.
• Team-oriented with ability to collaborate across European teams.
• Fluent Italian and English (spoken and written).

Responsibilities

• Develop and execute strategic account plans for hospitals and networks in Northern Italy.
• Identify decision-makers and manage relationships with clinicians, procurement teams, and pharmacists.
• Support tenders, contract negotiations and implementation activities.
• Provide clinical and commercial knowledge transfer to customers.
• Represent the company at congresses and regional events.
• Maintain CRM records, forecasts, and territory plans.

Skills

Pharmaceutical sales

Stakeholder management

Negotiation

Communication

Independent work style

Collaborative (Europe)

Travel readiness

Italian & English language skills

Job description

Ready to be the founding Key Account Manager for Italy? Join Synmatch AI's client as a Key Account Manager, Northern Italy with a pharmaceutical company specializing in anaesthesia, critical care, and sepsis management solutions. As the first KAM hire for this market, you'll develop and execute strategic account plans across hospitals and healthcare networks throughout Northern Italy.

Our client seeks an experienced pharmaceutical sales professional to build trusted relationships with anesthesiologists, intensivists, infectious disease specialists, pharmacists, and procurement teams. You'll identify decision-makers across complex, multidisciplinary hospital organizations while driving sustainable product adoption and sales growth.

This role combines clinical expertise with commercial excellence, where you'll support tenders and contract negotiations, provide proactive clinical and commercial knowledge transfer, and represent the company at congresses and educational events across the region.

Key responsibilities

• Strategic Account Planning: Develop and execute strategic account plans for target hospitals and healthcare networks
• Drive Sustainable Growth: Identify business opportunities and drive product adoption, utilization, and sustainable sales growth
• Stakeholder Relationships: Build and maintain trusted relationships with anesthesiologists, intensivists, infectious disease specialists, pharmacists, procurement teams, and other key stakeholders
• Decision-Maker Engagement: Identify and engage decision-makers across complex, multidisciplinary hospital organizations
• Tender Support: Support tenders, contract negotiations, and implementation activities
• Long-Term Partnerships: Develop lasting partnerships with clinicians and hospital decision-makers
• Knowledge Transfer: Provide proactive product and application-specific knowledge transfer, considering both clinical and commercial aspects
• European Collaboration: Collaborate closely with colleagues across European teams, contributing to a strong, customer-focused organization
• Industry Representation: Represent the company at congresses, educational meetings, and regional events
• Pipeline Management: Maintain accurate CRM records, forecasts, and territory plans

Candidate requirements

• Pharmaceutical Sales Experience: 4-5 years of professional experience in pharmaceutical or medical sales, ideally within the hospital environment
• Proven Track Record: Demonstrated success building customer relationships, identifying opportunities, and achieving commercial results
• Communication Excellence: Strong communication, presentation, negotiation, and closing skills
• Hospital Systems Knowledge: Knowledge of hospital tenders, procurement pathways, and multidisciplinary stakeholder management
• Clinical Specialization: Commercial experience in one or more of: Anesthesia, Critical Care/ICU, Sepsis Management, Infectious Diseases/Anti-Infective/Antibiotic therapies
• Treatment Pathway Knowledge: Good understanding of acute care and critical care treatment pathways
• Independent Work Style: Ability to work independently, organize and manage territory effectively, and take ownership of results
• Collaborative Mindset: Team-oriented approach with ability to work effectively across European teams
• Language Skills: Fluent Italian and English (spoken and written)
• Location: Residence within Milan/Northern Italy region with willingness to travel as required

Benefits and perks

• Competitive Compensation: EUR 60,000-76,000 gross annual base plus 25% performance bonus
• Founding Role: Be the first Key Account Manager hire for the company in Italy with significant territory‑building opportunity
• European Collaboration: Work alongside European teams in a collaborative, cross‑border environment
• Professional Development: Opportunities for clinical and commercial knowledge growth
• Industry Visibility: Represent the company at congresses and educational events across the region
• Car Allowance: Possible car allowance available (amount to be determined)