Junior Technical Support Specialist

Siemens Mobility; Lombardia; In loco; EUR 37.600 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Descrizione del lavoro

Siemens Mobility in Milan seeks a Junior Technical Support Specialist to help set up and run a world-class customer support process. You will be the entry point for customer support, collaborating with product experts and engineering to deliver the best customer experience.

You will provide first-level support for protection relays and energy automation products, use digital tools to improve troubleshooting, and contribute to a knowledge base and process improvements.

Competenze

• Technical diploma, Bachelor's or Master's Degree in Electrical Engineering, Energy Engineering, Automation Engineering.
• 2–5 years of professional experience in technical support, application engineering, commissioning, field service, or a similar technical role in the electrical sector.
• Practical exposure to customer support, troubleshooting, technical documentation, or product/application support activities.
• Knowledge of power distribution systems, electrical protections, and technical problem solving.
• Demonstrates a strong customer-centric approach, building trusted relationships with clients and stakeholders while proactively addressing their needs and challenges.
• Thrives in dynamic environments by quickly learning new concepts, adapting to changing priorities, and continuously developing skills and expertise.
• Consistently delivers high-quality results by taking ownership of objectives, working proactively, and effectively managing interactions in client-facing environments.
• Digitally native attitude, with a strong propensity to digitalize processes.
• Proficiency in Italian and English.
• Passion to never-stop growing.
• Respect and appreciation of each person's uniqueness, willingness to co-create and share knowledge.
• Familiarity with digital tools and MS Office.
• Eligibility to work in Italy.

Mansioni

• Actively supporting structuring and up-scaling of the processes for customer support, adopting a robust process to trace cases, leveraging existent Siemens tools.
• Acting as entry point for customers needing support using or selecting Siemens Electrification and Automation products.
• Providing first-level technical support for protection relays, energy automation, power quality and medium voltage products.
• Leveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes.
• Assisting customers in troubleshooting product configurations, commissioning, and operation issues.
• Analysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters.
• Supporting root-cause analysis activities and contribute to resolving technical issues.
• Contributing to building a structured knowledge base that improves future troubleshooting activities and customer experience.
• Collecting feedback from customers regarding product performance and usability.
• Sharing market and application insights with product management and R&D teams.
• Contributing to continuous improvement initiatives related to products, tools, and support processes.

Conoscenze

Customer support

Troubleshooting

Documentation

Communication

Formazione

Electrical Engineering

Energy Engineering

Automation Engineering

Strumenti

MS Office

Descrizione del lavoro

At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.

We put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one.

Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.

Your next chapter starts here!

Your role:

As a Junior Technical Support Specialist, you will be part of theElectrification and Automationarea in Milan, contributing to the setup and success of a structured, world-class customer support process of the Business Unit. Your day-to-day activities will include acting as main entry point for our customer support process, ensuring the support process runs smoothly, and close collaboration with product experts and engineering to support the best customer experience in making use of Siemens customer support processes.

You’llmake an impact by:

• Actively supporting structuring and up-scaling of the processes for customer support, adopting a robustprocessto tracecases, leveraging existent Siemens tools.
• Acting as entry point forcustomers needing support using or selecting Siemens Electrification and Automation products
• Providing first-level technical support for protection relays, energy automation,power qualityand medium voltageproducts.
• Leveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes.
• Assisting customers in troubleshooting product configurations, commissioning, and operation issues.
• Analysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters.
• Supporting root-cause analysis activities and contribute to resolving technical issues.
• Contributing to building a structured knowledge base that improves future troubleshooting activities and customer experience.
• Collecting feedback from customers regarding product performance and usability.
• Sharing market and application insights with product management and R&D teams.
• Contributing to continuous improvement initiatives related to products, tools, and support processes.

What makes you a great match:

Core Requirements

• Technical diploma, Bachelor's or Master's Degree inElectrical Engineering, Energy Engineering, Automation Engineering.
• 2–5 years of professional experience in technical support, application engineering, commissioning, field service, or a similar technical role in the electrical sector.
• Practical exposure to customer support, troubleshooting, technical documentation, or product/application support activities.
• Knowledge ofpower distribution systems, electrical protections, and technical problem solving.
• Demonstrates a strong customer-centric approach, building trusted relationships with clients and stakeholders while proactively addressing their needs and challenges.
• Thrives in dynamic environments by quickly learning new concepts, adapting to changing priorities, and continuously developing skills and expertise.
• Consistently delivers high-quality results by taking ownership of objectives, working proactively, and effectively managing interactions in client-facing environments.
• Digitally native attitude, with a strong propensity to digitalize processes.
• Proficiency in Italian and English.
• Passion to never-stop growing.
• Respect and appreciation of each person's uniqueness, willingness to co-create and share knowledge.
• Familiarity with digital tools and MS Office.
• Eligibility to work in Italy.

Preferred Requirements

• Good knowledge of HV/MV networks and electrical protection concepts.
• Experience with Customer Support/Ticketing Systems.
• Experience with electrical testing, commissioning, or troubleshooting activities.
• Previous experience or projects related to power systems, protection, automation, or medium voltage products.

What you’ll benefit from:

• At Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work-life balance.
• You’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services.
• Our welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth.

The pay range for this position is €37.600–€50.000 annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications.

We celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

At Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive.

We encourage you to share your preferred working conditions: while this role is typically full-time, flexible arrangements can be discussed.