Junior Sales Associate

Vhernier Group; Scarperia e San Piero; In loco; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Vhernier Group in Florence seeks a Junior Sales Associate to promote the brand and support client experiences in a luxury boutique. The role focuses on delivering outstanding service, building relationships, and upholding the maison’s standards.

The successful candidate will assist with sales, product knowledge, and after-sales support while contributing to stock management, merchandising, and store operations in a high-end environment.

Competenze

• 1 year of experience in luxury retail, services, or luxury hospitality.

Mansioni

• Promote the Vhernier brand image and help boutique achieve sales targets.
• Assist clients with customer service needs, maintaining high brand standards.
• Cultivate strong client relationships with outstanding service and product knowledge.
• Support after-sales clients per Maison values and provide exceptional experiences.
• Feedback on stock, replenishment, and floor merchandising; participate in inventory.

Conoscenze

Luxury retail

Customer service

Interpersonal skills

Sales techniques

English language

Descrizione del lavoro

The Junior Sales Associate is a fully engaged individual who is committed to contributing to the success of the Vhernier boutique in Florence, with the ambition to grow with the Maison.

If you are looking for an opportunity to enter the world of High Jewellery, and craftmanship and you are curious to learn more, this role has a lot to offer.

Your mission will be to promote the Vhernier brand image as per the company’s directives.

How will you make an impact?

Contribute to the boutique achieving its sales targets;

Assist clients with Customer Service needs maintaining the brand's high standards;

Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

Adapt the approach according to the client's needs and motivations;

Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.

Stock management and merchandising:

Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;

Actively participate in the visual merchandising of the Boutique implementing required guidelines;

Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

Assist in the inventory process, including but not limited to stock counting and special projects as needed;

Assist in completing price changes within the Boutique when required.

Boutique operations and cash management:

Support in sales transactions and to maintain proper cash records at the boutique’s register;

Adhere to all company policies, procedures, and practices;

Implement discounts and gratuities under the supervision of the Boutique Manager;

Comply with all safety regulations and boutique operational procedures including security.

Maintain an awareness of all product knowledge information;

Master the brand's sales techniques as per training received;

Attendance to required training.

How will you experience success with us?

1 yr of previous experience in luxury retail, services, or luxury hospitality environment.

Personal Skills/Abilities:

Fluency in English is mandatory;

Excellent interpersonal and communication skills;

Confidence in handling high-value transactions;

Strong understanding of customer service needs and customer (internal and external) priorities;

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

Self-starter with a team-player approach.