Junior Consultant / Service Delivery Associate - Fintech

SimCorp; Friuli-Venezia Giulia; Hybrid; EUR 26,000 - 39,000; Full time

Benefits offered by this job

Flexible working hours

Health insurance and pension plan

13th and 14th-month pay

Meal vouchers (8,50 EUR per day)

Professional training and courses

Career development in an international

Integration events and health-related

Up to 20 remoteworkdays abroad

Job summary

SimCorp is hiring a Service Delivery Associate to join the Service Delivery team at the office in Pistoia or Trieste. You will contribute to the support and maintenance of SimCorp Dimension and related services for international clients.

You will work with a global team to deliver best-practice market solutions, incident and problem management, and contribute to client satisfaction. Flexibility for EMEA shifts and occasional extended hours is expected.

Qualifications

• Educational background in STEM or Finance
• Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
• Good methodical skills and attention to detail
• Problem-solving skills and a solution-focused attitude
• Proven record of delivering high client satisfaction
• Ability to work well in a time-sensitive situation
• Efficient communication and consulting skillsTeam spirit and a desire to share your knowledge
• Fluency in English, additional language abilities would be of advantage

Responsibilities

• Evaluate problems in SimCorp Dimension to provide timely solutions
• Co-operate with colleagues and clients to prioritize best-practice solutions
• Advise clients on best-practice market solutions for SimCorp Dimension
• Implement additional functionality in SimCorp Dimension for existing customers
• Assess client requirements for system enhancements and communicate with product management
• Share knowledge with colleagues to ensure efficient client solutions
• Contribute to knowledge transfer through training and coaching
• Help develop practices and procedures and guide strategic direction
• Work the EMEA shift with occasional weekends/public holidays

Skills

STEM background

Finance background

Front Office/Back Office/Accounting

Financial Transaction Workflows

Methodical skills

Attention to detail

Problem-solving

Client satisfaction

Time-sensitive work

Communication & coaching

Fluency in English

Education

STEM or Finance background

Job description

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US | THE FUNCTION

We are hiring a Service Delivery Associate to join our Service Delivery team at the SimCorp office in Pistoia or Trieste.

Service Delivery Consultants are skilled professionals who contribute to the growing support and maintenance of SimCorp clients, by providing best practices market solutions and deploying services related to the usage of SimCorp Dimension and beyond.

As part of an International company, you will be in contact with Clients and experts from all over the world. You will be able to access an international network of people that can assist you grow professionally and personal. You will have the opportunity to work closely with your Team, share relevant thoughts and ideas and have a high "Team spirit". Our consultants provide Front to Back solutions, Incident and Problem Management, Small changes or enhancements to current or future customer flows, increasing the automation level and (or) the end-user experience and satisfaction.

We are always looking for innovative solutions to improve the service and to make it functional for customers.

What You Will Be Responsible For

• Evaluate problems and issues which occur in SimCorp Dimension at internal or external clients to provide convincing and timely solutions
• Co-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions
• Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way
• Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality
• Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements
• Co-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients
• Contribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way
• Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function
• Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times

What We Value

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Educational background in STEM or Finance
• Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
• Good methodical skills and attention to detail
• Problem-solving skills and a solution-focused attitude
• Proven record of delivering high client satisfaction
• Ability to work well in a time-sensitive situation
• Efficient communication and consulting skillsTeam spirit and a desire to share your knowledge
• Fluency in English, additional language abilities would be of advantage

Benefits

• Flexible working hours and hybrid model
• Health insurance and pension plan connected to labor agreement
• 13th and 14th-month pay
• Ticket restaurant (8,50 EUR per working day)
• Professional training and courses provided by SimCorp
• Possibility to develop your career in an international environment
• Integration events and health-related initiatives
• Up to 20 remoteworkdays abroad per calendar year

The salary range for this position is between 25 760 and 38 640 EUR RAL in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.

Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at [e-mail]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.