Lead Service Delivery Consultant

SimCorp; Milano; Hybrid; EUR 41,000 - 61,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid model

Health insurance

Pension plan

Ticket restaurant

Training and courses provided by SimC​

Career development in international环境

Job summary

SimCorp is seeking a consultant with SimCorp Dimension experience to join our Italy office (Milano/Pistoia/Trieste). You will engage with clients and subject‑matter experts across the globe, delivering Front‑to‑Back solutions and managing incidents to enhance client workflows.

The role emphasizes live production support, configuration maintenance, and collaboration with product management to incorporate future enhancements, aiming at increased automation and superior client satisfaction.

Qualifications

• Educational background in finance or economics.
• Experience with SimCorp Dimension solutions.
• Minimum 8 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian.
• Fluency in English; additional languages are a plus.

Responsibilities

• Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
• Provide live support for resolving problems and issues to ensure timely solutions for clients.
• Perform application configuration maintenance and handle daily operational requests.
• Assess customer requirements for system enhancements and relay to product management.
• Co-operate with SimCorp colleagues and clients to deliver best-practice solutions.
• Advise clients on best-practice market solutions related to SimCorp Dimension usage.
• Implement additional functionality in SimCorp Dimension for existing customers.
• Share knowledge and ensure efficient client solutions with other professionals.
• Contribute to training and develop new training materials for clients.
• Contribute to policy development and strategic direction of the function.
• Work the EMEA shift with occasional weekends and public holidays.

Job description

Team Care is looking for a new consultant with SimCorp Dimension experience to join the SimCorp office in Italy (Milano/Pistoia/Trieste). Service Delivery Consultants are experienced professionals who play a key role in supporting and enhancing SimCorp clients by delivering best‑practice market solutions and deploying services that optimize the use of SimCorp Dimension and beyond. In this role, you will engage with clients and subject‑matter experts across the globe. Our consultants deliver Front‑to‑Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows. Your work will contribute directly to increased automation, improved end‑user experience, and overall client satisfaction.

WHAT YOU WILL BE RESPONSIBLE FOR

• Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
• Provide live support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting).
• Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements.
• Co‑operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best‑practice solutions.
• Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future‑oriented way.
• Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value‑adding functionality.
• Co‑operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients.
• Contribute to knowledge transfer by conducting training or ad‑hoc coaching and developing new training to ensure the clients use the software in an optimal way.
• Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function.
• Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times.

WHAT WE VALUE

• Educational background in finance or economics
• Know‑how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
• Experience with SimCorp Dimension solutions
• Minimum 8 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• Strong skills in managing and prioritizing multiple tasks simultaneously
• A proactive, service‑minded approach with a natural drive for problem‑solving; enthusiastic, committed, solution‑focused, and able to perform well under pressure
• Excellent client communication, presentation and consulting skills
• Proven record of delivering high client satisfaction
• Ability to work well in a time‑sensitive situation
• Team spirit and a desire to share your knowledge
• Fluency in English, additional language abilities would be of advantage

BENEFITS

• Flexible working hours and hybrid model
• Health insurance and pension plan connected to labor agreement 13th and 14th‑month pay
• Ticket restaurant (8,50 EUR per working day)
• Professional training and courses provided by SimCorp
• Possibility to develop your career in an international environment
• Integration events and health‑related initiatives
• Up to 20 remote workdays abroad per calendar year

The salary range for this position is between 40 960 and 61 440 EUR RAL in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.

SimCorp is a provider of industry‑leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work

At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non‑professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at [e-mail] . We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.