Italian Video Streaming Support Specialist — Relocate to Greece
Mercier Consultancy MD
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Benefits offered by this job
Job summary
Mercier Consultancy Group is recruiting Italian-speaking Video Streaming Customer Experts to relocate from Italy to Greece and join a major entertainment brand. You will deliver high-caliber support to global streaming subscribers, representing the brand with professionalism and product knowledge.
Responsibilities include troubleshooting, billing inquiries, and account access issues, while keeping up with streaming technology.
Qualifications
- Full professional proficiency in Italian, both verbal and written.
- Excellent interpersonal communication skills.
- Strong service orientation and customer empathy.
Responsibilities
- Provide top-tier support for global streaming subscribers by phone, email, and live chat.
- Troubleshoot technical, billing, and account access issues for a large user base.
- Stay current with streaming technologies and content libraries to provide high-value guidance.
- Own user issues to ensure a flawless streaming experience for Italian-speaking customers.
- Report recurring technical patterns to help optimise service delivery and stability.
- Guide users through complex features and ensure device compatibility.
- Meet and exceed KPIs through excellent communication and high satisfaction.
Skills
Tools
Job description
Mercier Consultancy Group is recruiting Italian-speaking Video Streaming Customer Experts to relocate from Italy to Greece and join a major entertainment brand. You will deliver high-caliber support to global streaming subscribers, representing the brand with professionalism and product knowledge.
Responsibilities include troubleshooting, billing inquiries, and account access issues, while keeping up with streaming technology.
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