Italian Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Relocation support

Paid training

Private medical insurance

Career progression

Job summary

Mercier Consultancy Group is recruiting Italian-speaking Video Streaming Customer Experts to relocate from Italy to Greece and join a major entertainment brand. You will deliver high-caliber support to global streaming subscribers, representing the brand with professionalism and product knowledge.

Responsibilities include troubleshooting, billing inquiries, and account access issues, while keeping up with streaming technology.

Qualifications

• Full professional proficiency in Italian, both verbal and written.
• Excellent interpersonal communication skills.
• Strong service orientation and customer empathy.

Responsibilities

• Provide top-tier support for global streaming subscribers by phone, email, and live chat.
• Troubleshoot technical, billing, and account access issues for a large user base.
• Stay current with streaming technologies and content libraries to provide high-value guidance.
• Own user issues to ensure a flawless streaming experience for Italian-speaking customers.
• Report recurring technical patterns to help optimise service delivery and stability.
• Guide users through complex features and ensure device compatibility.
• Meet and exceed KPIs through excellent communication and high satisfaction.

Skills

Interpersonal communication

Italian fluency

Customer service

Technical troubleshooting

Adaptability

Tools

CRM software

Live chat platforms

Support tools

Job description

Italian Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge between elite talent and the world's most influential organizations. Our mission is to facilitate seamless career transitions by offering bespoke recruitment solutions that empower professionals to thrive in international settings, all while benefiting from our dedicated, comprehensive support throughout their tenure.

Job Overview

We are actively recruiting for Italian Speaking Video Streaming Customer Experts. This is a unique opportunity for Italy-based professionals to relocate to Greece and build a career in the fast-paced digital media sector. You will represent a major entertainment brand, ensuring users receive high-caliber assistance while enjoying the Mediterranean lifestyle in Greece.

Key Responsibilities

• Provide top-tier support for global streaming subscribers through phone, email, and live chat channels
• Troubleshoot technical hurdles, billing inquiries, and account access issues for an expansive user base
• Maintain currency on emerging streaming technologies and content libraries to deliver insightful, high-value advice
• Take ownership of user issues to cultivate a flawless and engaging streaming experience for Italian-speaking customersReport on recurring technical patterns to help our internal partners optimize service delivery and platform stability
• Act as a brand expert, guiding users through sophisticated streaming features and ensuring device compatibility
• Consistently meet and exceed KPIs by demonstrating excellence in communication and driving high satisfaction ratings

Requirements

• Full professional proficiency in Italian, both verbal and written
• Possession of a valid EU passport (mandatory requirement)
• Outstanding interpersonal communication abilities required to succeed in this role
• A genuine enthusiasm for the streaming industry, digital content, and cinematic media
• Strong technical aptitude and a desire to resolve complex digital streaming challenges
• An upbeat, professional attitude coupled with a strong service-oriented focus

Benefits

What We Offer

• Competitive salary package
• Performance-based monthly bonuses to reward your hard work and achievements
• Complete relocation support (flights, airport pickup, and initial hotel accommodation)
• In-depth, paid professional training tailored for the streaming sector
• Private medical insurance and additional corporate perks
• Clear pathways for career progression and professional development

Life in Greece

Embarking on a career in Greece allows you to experience a harmonious blend of historical significance and modern urban energy. From the sun-drenched coastlines to the rich cultural landscape, living in Greece provides an exceptional environment for those looking to balance high-impact professional work with a relaxed and high-quality Mediterranean lifestyle.

Beyond the career advantages, Greece is celebrated for its warm hospitality and world-renowned culinary traditions. Our team at Mercier Consultancy Group manages every detail of your transition, ensuring you settle into your new home in Greece with ease and confidence.