Italian-Speaking Netflix Support Agent (Greece) – Relocation

Mercier Consultancy MD; Italia; Presencial; EUR 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Performance bonus

Health insurance

Training programs

Career growth

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian-speaking Netflix Customer Service Agent to support Greek-based users. You will handle chat, email, and phone inquiries, resolve account issues, and ensure a seamless streaming experience with a customer-centric approach.

Relocation to Greece is provided with a comprehensive package, plus competitive salary, performance bonus, health insurance, and ongoing training to advance your career in the BPO and digital media sector.

Formación

• Native or fluent Italian is mandatory for this role.
• Excellent command of English for corporate communication.
• EU passport or valid Greece work permit required.

Responsabilidades

• Provide high-quality support to Netflix users via chat, email, and telephone.
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues.
• Maintain deep knowledge of the platform's library and features to aid users.
• Troubleshoot device compatibility and streaming performance problems.
• Meet quality standards and response time targets within the streaming environment.
• Collaborate with internal teams to resolve complex issues promptly.

Conocimientos

Fluent Italian

English proficiency

Problem solving

Customer focus

Communication skills

Descripción del empleo

Mercier Consultancy Group is seeking an Italian-speaking Netflix Customer Service Agent to support Greek-based users. You will handle chat, email, and phone inquiries, resolve account issues, and ensure a seamless streaming experience with a customer-centric approach.

Relocation to Greece is provided with a comprehensive package, plus competitive salary, performance bonus, health insurance, and ongoing training to advance your career in the BPO and digital media sector.