Italian-Speaking Support Agent — Remote with Relocation Package

The Career Nest; Porto Azzurro; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Job summary

The Career Nest is hiring for a fully remote Italian-speaking customer support role in Greece, with complete relocation support and paid training. The position offers a base package of €1,045 gross per month paid 14 times per year, plus a performance bonus up to 15% based on targets.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through products and platform features.

Qualifications

• Fluent Italian at C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

English B2+

Customer service

CRM systems

Data entry accuracy

Problem solving

Remote work

Tools

CRM software

Ticketing systems

Job description

The Career Nest is hiring for a fully remote Italian-speaking customer support role in Greece, with complete relocation support and paid training. The position offers a base package of €1,045 gross per month paid 14 times per year, plus a performance bonus up to 15% based on targets.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through products and platform features.