Italian-speaking Remote Customer Support — POS Solutions

Cross Border Talents; Napoli; Remote; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Remote role

Relocation assistance

Accommodation & travel support

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to handle queries for a POS system. Based remotely in Portugal, you will assist customers via phone, email, and chat, manage CRM records, and coordinate with tech teams to resolve escalated issues.

The role emphasizes strong communication, independence, and adapting to a fast-paced environment. Relocation support and a blended shift pattern may apply depending on project needs.

Qualifications

• Fluent in Italian (C1+), written and spoken.
• Excellent communication and interpersonal skills.
• Experience in customer service or technical support is a plus.
• Ability to work independently and adapt in a dynamic environment.
• Comfortable working remotely and using digital collaboration tools.

Responsibilities

• Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
• Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Work collaboratively with technical teams to escalate and resolve complex cases.
• Meet performance KPIs and SLA targets set by the client.
• Stay up to date on product knowledge and process updates.

Skills

Italian language (C1+)

Strong communication

Remote work readiness

Tools

CRM software

Job description

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to handle queries for a POS system. Based remotely in Portugal, you will assist customers via phone, email, and chat, manage CRM records, and coordinate with tech teams to resolve escalated issues.

The role emphasizes strong communication, independence, and adapting to a fast-paced environment. Relocation support and a blended shift pattern may apply depending on project needs.