Italian-Speaking Customer Support Representative | Remote In Greece

Cbtalents; Lazio; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Cross Border Talents is hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece. You will support Italian-speaking customers through phone and digital channels, respond to inquiries, and resolve issues with a professional, customer-focused approach.

This is a remote position within Greece. Relocation support is available, and candidates may already be based in Greece or be willing to relocate.

Qualifications

• Native-level Italian or C1 level.
• English at least B2 level or higher.
• Strong verbal and written communication.
• Comfortable using computers and digital applications.

Responsibilities

• Assist Italian-speaking customers through phone and digital channels.
• Respond to inquiries professionally and efficiently.
• Identify customer needs and provide accurate information.
• Resolve issues with empathy and a customer-focused approach.
• Escalate complex cases when necessary.
• Follow procedures and quality guidelines.

Skills

Italian (C1)

English (B2+)

Customer service

Remote work

Job description

Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
  
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.