Italian-Speaking Customer Support Agent – Remote In Greece - Relocation Support

Ww Talents; Italia; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Paid training

Fully remote

Relocation support

International team

Job summary

Ww Talents is seeking an Italian-Speaking Customer Support Representative to join its international team. This fully remote role is based in Greece, offering paid training, a competitive salary package, and full relocation support for EU movers.

You'll provide professional Italian-language support via phone, email, and chat, handle inquiries, troubleshoot issues, and document interactions in CRM. English B2+ is required for training and internal comms.

Qualifications

• Italian language proficiency at C1/C2 level.
• Experience in customer support is a plus but not required.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide professional Italian-language support via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.

Skills

Italian language

Customer support

Communication skills

Problem solving

Tools

CRM software

Job description

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Whether you already live in Greece or are considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Position: Italian-Speaking Customer Support Representative

Location: Greece – 100% Remote / Work From Anywhere in Greece

Schedule: 5 days per week, rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• 2 weeks of hotel accommodation
• Airport pickup

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided

No fees are charged at any stage of the recruitment process.