Italian-Speaking Customer Support Agent – Remote in Greece - Relocation Package

WW Talents; Treviso; Remote; EUR 13,000 - 17,000; Full time

Benefits offered by this job

€1,050 gross/month x14

Performance bonus up to 10%

Fully paid training

Remote work from Greece

International team

Career development

Job summary

WW Talents is seeking an Italian-Speaking Customer Support Representative to join its fully remote international team. You will provide professional Italian customer support via phone, email and chat, resolving inquiries and guiding users through the platform with accuracy and care.

Benefits include 100% remote work from Greece, paid training from day one, a monthly gross salary of €1,050 paid 14 times a year, and a bonus up to 10% based on performance.

Qualifications

• Fluent Italian at C1/C2 level; English B2+ for training.
• Prior customer support experience is advantageous, not required.
• Able to work independently in a fully remote, international team.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to inquiries and resolve account-related issues
• Assist customers with platform, product, and service questions
• Troubleshoot issues and provide effective solutions
• Handle requests while maintaining high customer satisfaction
• Document interactions in CRM and internal systems
• Follow quality and productivity standards
• Explain platform features to customers

Skills

Italian language

English language

Customer service

Remote work

Tools

CRM systems

Job description

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Job Details

Position: Italian-Speaking Customer Support Representative

Location: Greece - 100% Remote / Work From Anywhere in Greece

Schedule: 5 days per week, rotational shifts between 08:00-00:00

Languages: Italian C1/C2 + English B2+

Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,050 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment
• Career development opportunities

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided

No fees are charged at any stage of the recruitment process.