Italian-Speaking Customer Service Agent- Relocation to Greece

Savior Artigos Texteis Lda; Roma; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Initial training

Performance-based bonus opportunities

Development in customer service, tech,

Zusammenfassung

Savior Artigos Texteis Lda seeks Italian-speaking Customer Service Agents to join its international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to ensure a positive customer experience.

Training is provided, with opportunities to grow in customer service, technical support and sales within a multicultural

Qualifikationen

• Native or fluent Italian (minimum C1)

Aufgaben

• Handle inbound customer inquiries by phone and email
• Provide technical assistance with internet, TV, mobile connectivity and account access
• Assist customers with billing, payments, subscriptions, orders and questions
• Troubleshoot issues and provide clear, effective solutions
• Support sales activities, including cross-selling and contract renewals
• Handle retention requests and identify suitable solutions
• Maintain accurate customer records and document interactions
• Meet individual and team targets for customer satisfaction and resolution rates
• Collaborate with colleagues to keep service quality high

Kenntnisse

Italian language

English proficiency

Customer service experience

Sales experience

Jobbeschreibung

We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.

Key Responsibilities

• Handle inbound customer inquiries by phone and, where required, email
• Provide technical assistance with internet, television, mobile connectivity and account access
• Assist customers with billing, payments, subscriptions, orders and account-related questions
• Troubleshoot issues and provide clear, effective solutions
• Support sales activities, including cross-selling, upselling and contract renewals
• Handle customer retention requests and identify suitable solutions
• Maintain accurate customer records and document all interactions
• Meet individual and team targets, including customer satisfaction and resolution rates
• Work with colleagues to keep service quality high

Requirements

• Native or fluent Italian (minimum C1)
• English at B2 level or higher
• Previous experience in customer service, technical support or sales is an advantage
• Some specialised teams require at least 6 months of sales experience
• Strong verbal communication and active listening skills
• Good computer skills and familiarity with mobile devices
• Customer-oriented mindset and effective problem-solving skills
• Able to work rotating shifts and occasional weekends
• Willing to work on-site in Athens, Greece

What We Offer

• Competitive salary package
• Initial training to prepare you for the role
• Performance-based bonus opportunities, where applicable
• Development in customer service, technical support and sales
• A multicultural, international working environment
• Professional development and contract extension opportunities