Italian Meta Creators Support Representative w/ Relocation Package

CBTALENTS; Bologna; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Health insurance

Meal allowance

Career development

Descrizione del lavoro

CBTALENTS is hiring a Customer Service Representative to support Meta Creators. The role requires native Italian and fluent English, with relocation to Lisbon, Portugal. You will assist creators, manage subscriptions, troubleshoot accounts, and guide users on marketing tools.

Excellent communication and multitasking are essential. The position involves rotating shifts in a dynamic, international team with relocation support and health benefits.

Competenze

• Native or fluent Italian with fluent English.
• Strong written and verbal communication skills.
• Previous customer service experience is a plus.
• Proactive, solution-focused mindset with multitasking ability.
• Willingness to work rotating shifts (Mon–Sun).

Mansioni

• Provide support to content creators using Meta/Instagram tools.
• Assist with subscription management, account troubleshooting, and technical queries.
• Offer guidance on marketing tools and platform features.
• Conduct outbound calls to ensure customer understanding and satisfaction.
• Identify trends and resolve issues for SMB clients.

Conoscenze

Italian (native/fluent)

English fluent

Communication skills

Multitasking

Proactive problem solving

Descrizione del lavoro

Bologna, Metropolitan City of Bologna, Italy

Job Openings Italian Meta Creators Support Representative w/ Relocation Package

About the job Italian Meta Creators Support Representative w/ Relocation Package

Position: Customer Service Representative – Meta Creators Support

Description:
Are you passionate about online advertising, social media, and helping creators thrive? We are urgently hiring Customer Service Representatives to join a leading team supporting content creators on one of the world’s most innovative platforms. This role is based in Lisbon, Portugal, and includes a comprehensive relocation package to make your move easy and stress-free.

If you’re tech-savvy, empathetic, and eager to work in a fast-paced, collaborative environment, this is the opportunity for you!

Key Responsibilities:

• Provide support to content creators and influencers using Meta and Instagram tools.
• Assist with subscription management, account troubleshooting, and technical queries.
• Offer expert guidance on marketing tools and platform features.
• Conduct outbound calls to ensure customer understanding and satisfaction.
• Identify trends and resolve issues for small and medium-sized business clients.

Requirements:

• Native or fluent Italian speaker with fluent English.
• Strong communication skills, both written and verbal.
• Previous experience in customer service or a related field is a plus.
• A proactive, solution-focused mindset with excellent multitasking abilities.
• Flexibility to work rotating shifts (Monday to Sunday).

Why You’ll Love It Here:

• Relocation Support: Includes a flight to Lisbon and assistance with accommodation.
• Competitive Compensation Package:
  • Base salary, meal allowance, and additional benefits.
  • Christmas and holiday allowances paid in monthly installments.
• Health Insurance: Coverage from day one of your contract.
• Career Development: Comprehensive training and opportunities for growth.
• Workplace Perks: A supportive, international environment with a dynamic team.