Italian Logistics Support Specialist — Relocate to Greece

Mercier Consultancy; Italia; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Performance bonus

Training provided

Two extra salaries

Competitive salary

Job summary

Mercier Consultancy is recruiting an Italian-speaking Logistics Customer Support Specialist to join a leading international logistics provider in Greece. You will be the primary contact for Italian-speaking clients, handling inquiries, coordinating deliveries, and resolving issues to ensure a seamless customer experience.

The role emphasizes strong communication, CRM documentation, and collaboration with internal teams.

Qualifications

• Native-level fluency in Italian is essential.
• English proficiency minimum B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Responsibilities

• Handle customer inquiries for Italian-speaking customers.
• Resolve complaints professionally to maintain high customer satisfaction.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Skills

Italian language

Customer service

CRM system

Problem solving

Teamwork

Relocation willing

Communication skills

Microsoft Office

Tools

CRM software

MS Excel

Job description

Mercier Consultancy is recruiting an Italian-speaking Logistics Customer Support Specialist to join a leading international logistics provider in Greece. You will be the primary contact for Italian-speaking clients, handling inquiries, coordinating deliveries, and resolving issues to ensure a seamless customer experience.

The role emphasizes strong communication, CRM documentation, and collaboration with internal teams.