Italian Customer Advisor - Work Remote In Greece

Mercier Consultancy Group; Bardi; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Relocation package

Monthly bonus

13th and 14th salaries

Remote work in Greece

Fully paid training

Job summary

Mercier Consultancy Group is seeking an Italian Customer Advisor to support a global client base from Greece. This remote role requires native Italian, strong communication, and the ability to work independently in a distributed team.

You will receive fully paid training, health insurance, a relocation package, and a monthly bonus. Expect a competitive salary, 13th and 14th salaries, and flexible remote work within Greece.

Qualifications

• Native Italian (spoken and written)
• Experience in customer service or client-facing roles
• Excellent communication and interpersonal skills
• Proficiency with customer support software and CRM systems
• Ability to work independently and remotely within Greece

Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Italian
• Address inquiries, resolve issues, and provide thorough support
• Maintain accurate customer records and document interactions
• Adhere to policies to ensure high-quality service delivery
• Collaborate with team and other departments to improve customer experience
• Identify opportunities to upsell or cross-sell where applicable
• Contribute to team goals and overall customer support success
• Continuously improve product knowledge and service standards

Skills

Italian (native)

Customer service

CRM experience

Remote work

Tools

CRM systems

Job description

Italian Customer Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and leading BPO provider, dedicated to connecting exceptional talent with outstanding career opportunities across Europe. We specialize in facilitating seamless transitions for professionals seeking roles within dynamic, customer-centric industries.

Job Overview

Embark on an exciting career journey as an Italian Customer Advisor, a pivotal role within the thriving Customer Support Services sector. This remote position, based within Greece, offers an exceptional opportunity for native Italian speakers to leverage their language skills and provide outstanding support to a global clientele.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Italian.
• Address customer inquiries, resolve issues, and provide comprehensive support within the Customer Support Services industry.
• Maintain accurate customer records and document all interactions with professionalism.
• Adhere to company policies and procedures to ensure high-quality service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Identify opportunities to up-sell or cross-sell products/services where applicable.
• Contribute to team goals and the overall success of the customer support operations.
• Continuously improve product knowledge and service standards.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a customer service or client-facing role within Customer Support Services is highly advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and as part of a remote team.
• A passion for providing outstanding customer experiences.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success.
• Health Insurance for your well-being.
• Fully Paid Relocation Package (flight, transfer, hotel) to start your life in Greece.
• Monthly Performance Bonus to reward your achievements.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Opportunity to work remotely within Greece.
• A dynamic and supportive work environment.
• And Much More...

Life in Greece

Discover the vibrant lifestyle and rich culture that Greece has to offer. With its stunning coastlines, ancient history, and consistently pleasant climate, Greece provides an unparalleled backdrop for your professional and personal growth. Experience the Mediterranean way of life while advancing your career in a fulfilling Italian Customer Advisor role within Greece.

Our comprehensive relocation package makes moving to Greece seamless and stress-free. Immerse yourself in the local culinary delights, enjoy the relaxed pace of life, and embrace a higher quality of living. This is your chance to secure fantastic Italian-speaking jobs in Greece and explore everything this beautiful country has to offer.