Italian Account Specialist Sofia, Bulgaria

Cross Border Talents; Napoli; Hybrid; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

Transport allowance

Internet allowance

Health insurance

Life insurance

Multisport card

Life event bonuses

Job summary

Cross Border Talents is seeking an Italian Market Account Specialist to reconnect with former customers and drive growth within a hybrid setup. You will manage client portfolios, build long-term partnerships, and design strategies to expand account value while meeting quarterly sales targets.

The role requires fluency in Italian and English, strong sales experience, CRM familiarity, and the ability to work on-site in Bulgaria midweek. Bonus and relocation support are offered.

Qualifications

• Fluency in Italian and English (written and spoken).
• Solid understanding of sales processes and pipeline management.
• Background in marketing is preferred.
• Proficiency in MS Office tools.
• Familiarity with CRM systems is an advantage.
• Authorized to work in Bulgaria.

Responsibilities

• Reconnect with former customers to re-engage activity.
• Manage and develop the client portfolio for long-term partnerships.
• Design and execute strategic plans to expand account value.
• Meet quarterly sales targets and KPIs.
• Communicate with clients via phone, email, and virtual meetings.
• Understand client needs and provide tailored marketing solutions.

Skills

Italian language

English language

Sales process

CRM systems

MS Office

Value-based selling

Tools

CRM software

MS Excel

Job description

Naples, Metropolitan City of Naples, Italy

About the job Italian Account Specialist Sofia, Bulgaria

As an Account Specialist focused on the Italian Market, you will reconnect with former customers and motivate them to resume using the company’s products and services. You will manage a portfolio of client accounts, nurture strong relationships, and contribute to their ongoing success while driving business growth. You will be working from Monday to Friday between 10:00-19:00. The position is hybrid and you will be requested to work on site on Wednesday and Thursday.

Key Responsibilities:

• Contact previous customers to re-engage them and restore their activity.
• Manage and develop your client portfolio with a focus on long-term partnerships.
• Design and execute strategic plans to expand account value and business opportunities.
• Achieve targets related to account reactivation and client spending.
• Build new relationships with past clients and identify opportunities to grow their investment, especially in key product areas.
• Meet sales objectives and uncover new business opportunities within B2B marketing environments.
• Communicate with clients via phone, email, and virtual meetings.
• Understand client needs and provide tailored marketing solutions aligned with their goals.
• Guide clients in turning their marketing objectives into actionable strategies.
• Serve as the main point of contact, ensuring clients receive effective and timely support.
• Stay informed about product updates, industry trends, and best practices.
• Consistently achieve quarterly sales targets and KPIs.

Candidate Profile:

• Solid understanding of sales processes and pipeline management
• Fluency in Italian and English (both written and spoken)
• Previous experience in sales, customer service, or outsourcing environmentsAbility to apply value-based selling techniques in a dynamic setting
• Background in marketing is preferred
• Skilled at identifying growth opportunities and increasing client investment
• Strong organizational skills, self-motivation, and discipline
• Proficiency in MS Office tools
• Familiarity with CRM systems is an advantage
• Authorized to work in Bulgaria
• Quarterly performance bonus: €1,551.70
• Transportation and internet allowance
• Life event bonuses (e.g., marriage, birth/adoption, graduation)
• Comprehensive health and dental insurance (fully covered)
• Life insurance
• Optional Multisport card
• Additional quarterly performance incentives

Relocation Package if needed:

• Reimbursement of travel expenses at the amount of up to 250 euros after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)
• 10 Nights in a city center hotel (breakfast included)
• Advance in salary of 500 euros to help you settle.