IT Support & Operations Specialist (Service Desk)

Marposs; Bardi; On-site; EUR 34,000 - 40,000; Full time

Job summary

Helium Technology, part of the Marposs Group, seeks an Information Technology Specialist to provide user support (Service Desk) and occasional IT operations help at the Milan offices and Casorate Primo area. The role reports to the IT Department of Marposs Headquarters and is a full-time position.

The candidate should have general knowledge of computers and networks, strong interpersonal skills, and basic ITIL knowledge. English proficiency is preferred within the group context.

Qualifications

• Experience providing user support in a corporate environment.
• Familiarity with networking, servers, storage, backup and virtualization is a plus.
• Basic ITIL Foundation certification is preferred or helpful.

Responsibilities

• Provide Service Desk user support and triage requests.
• Procure, set up, distribute, and support IT tools (hardware and software).
• Escalate complex issues to central specialist teams.
• Assist IT Operations with local infrastructure tasks at Milan offices and Casorate Primo area.

Skills

IT support

Networking basics

English language

ITIL Foundation

Tools

Office applications

Email systems

PC provisioning

Job description

Helium Technology, part of the Marposs Group, seeks an Information Technology Specialist to provide user support (Service Desk) and occasional IT operations help at the Milan offices and Casorate Primo area. The role reports to the IT Department of Marposs Headquarters and is a full-time position.

The candidate should have general knowledge of computers and networks, strong interpersonal skills, and basic ITIL knowledge. English proficiency is preferred within the group context.