It Specialist

Marposs; Bardi; On-site; EUR 34,000 - 40,000; Full time

Job summary

Helium Technology, part of the Marposs Group, seeks an Information Technology Specialist to provide user support (Service Desk) and occasional IT operations help at the Milan offices and Casorate Primo area. The role reports to the IT Department of Marposs Headquarters and is a full-time position.

The candidate should have general knowledge of computers and networks, strong interpersonal skills, and basic ITIL knowledge. English proficiency is preferred within the group context.

Qualifications

• Experience providing user support in a corporate environment.
• Familiarity with networking, servers, storage, backup and virtualization is a plus.
• Basic ITIL Foundation certification is preferred or helpful.

Responsibilities

• Provide Service Desk user support and triage requests.
• Procure, set up, distribute, and support IT tools (hardware and software).
• Escalate complex issues to central specialist teams.
• Assist IT Operations with local infrastructure tasks at Milan offices and Casorate Primo area.

Skills

IT support

Networking basics

English language

ITIL Foundation

Tools

Office applications

Email systems

PC provisioning

Job description

Responsibilities

Helium Technology, a company within the Marposs Group, operates in the field of industrial automation related to non‑destructive testing. The company is experiencing continuous growth and stands out for its innovation, quality, and strong customer focus. Helium Technology is looking for an Information Technology Specialist with prior experience.

The selected candidate will be coordinated by the IT Department of Marposs Headquarters and will work full time providing user support (Service Desk) and, on an occasional basis, infrastructure support (IT Operations) at the Milan offices and surrounding areas.

Service Desk activities include the procurement, setup, distribution, and support of all standard corporate IT tools, both hardware and software (e.g. PC fleet, phones and printers, Office applications, email, utilities, etc.). The role involves acting as the primary point of contact and first‑level interface for users for any request or issue related to general IT services, resolving the most common problems or appropriately qualifying, analyzing, and escalating requests to central specialist teams.

IT Operations activities related to networking, servers, storage, backup, and virtualization consist of providing non‑specialized local support to personnel from the headquarters.

Profile

Candidates with the following requirements will be considered:

• General knowledge of computers, networks, and the main local and cloud-based software or applications, within a complex and international environment
• Strong interpersonal skills and the ability to provide effective support for common technical issues encountered by users of IT systems across all business areas
• Aptitude for the hands‑on management of IT equipment and inventory, including procurement, orders, licenses, and user authorizations
• Knowledge of the English language, both written and spoken, is preferred and useful within the Group context
• Basic ITIL Foundation certification is preferred

This position is open to candidates of any gender (Italian Law 903/77).

Compensation and benefits

The candidate will be hired in accordance with salary transparency regulations (italian law D.Lgs. 96/2026) and based on their actual experience in the field, with a total annual compensation ranging between €33,500 to €40,000

Type of contract

Full Time

Place of work

Casorate Primo (PV)