IT Specialist II, Field Services

SONOCO CANADA; Parma; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Sonoco is seeking an IT Specialist, Field Services Support to ensure reliability of end-user computing and local IT infrastructure across manufacturing plants and corporate offices. This role requires frequent travel between sites to provide hands-on technical assistance and incident resolution.

You will deliver Level 2 on-site support for desktops, laptops, mobile devices, and peripherals; perform troubleshooting, imaging, deployments, and lifecycle management; support site equipment and

Competenze

• Bachelor's degree in computer science or related field.
• Professional certifications preferred (Microsoft, Networking, Cabling).
• Experience in IT Deskside/Field Services for manufacturing environments.

Mansioni

• Provide Level 2 on-site end-user support for desktops, laptops, mobile devices, peripherals and standard business applications.
• Troubleshoot and resolve hardware, software, and connectivity issues in office and manufacturing environments.
• Execute break/fix support, device imaging, deployments, upgrades, and replacements.
• Support site equipment including conference rooms, shop-floor workstations, printers, CCTV, AV equipment and phone systems.
• Travel between company locations to support incidents, new site setups, technology refreshes and standardization initiatives.
• Liaise with centralized IT teams (Network, Hosting, Server) for on-site diagnostics and basic troubleshooting.
• Deliver specialized IT support for manufacturing/ shop-floor environments in collaboration with Operations and Engineering teams.
• Build relationships with local business stakeholders, capturing requirements for IT initiatives and pilots.
• Maintain accurate asset inventory and documentation; contribute to process improvements.
• Any other assigned duties.

Conoscenze

Hands-on

Customer-focused

Problem solving

Time management

Documentation

Communication

PPE

Formazione

Bachelors in CS or related

Certifications (MS/Networking/Cabling)

Descrizione del lavoro

The IT Specialist, Field Services Support is responsible for ensuring the reliability and functionality of end-user computing and local IT infrastructure services across our network of manufacturing plants and corporate office locations. The IT Specialist, Field Services Support will serve as the primary technical liaison, providing essential on-site support for incident resolution, project rollouts, and strategic IT initiatives. This position requires the willingness and ability to travel regularly between company sites to deliver direct, hands-on technical assistance.

Primary Responsibilities

• End-User Support: provide expert Level 2 on-site support for desktops, laptops, mobile devices, peripherals, and standard business applications.
• Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments.
• Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements.
• Site Technology Management: Support specialized site equipment, including conference room technology, shop-floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems.
• Multi-Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives.
• Infrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands-on assistance with rack/stack, cabling, physical access, and basic diagnostics.
• Manufacturing IT: deliver specialized IT support within manufacturing/shop-floor environments, collaborating with Operations and Engineering teams.
• Business Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments.
• Asset Management: maintain accurate and up-to-date IT asset inventory, tracking the full asset lifecycle (deployment, moves, disposal) for compliance and financial controls.
• Documentation: create and maintain technical documentation, site procedures, and support guides, contributing to continuous improvement and standardization efforts.
• Other assigned duties.

Knowledge & Skills Required

Hands-on, adaptable, and customer-focused approach. Strong problem-solving and prioritization skills under pressure. Ability to work independently and manage time effectively across multiple sites. Highly organized and detail-oriented, especially in documentation and inventory management. Comfortable navigating and working in both professional office and active manufacturing floor settings.

Education Required

Bachelor's degree in computer science or related

Education Preferred

Professional certification such as Microsoft, Network, Cabling preferred

Experience

• Proven experience in an IT Deskside Support, IT Field Services, or similar hands-on technical support role.
• Experience supporting users and technology within manufacturing, plant, and corporate office environments.
• Strong proficiency in troubleshooting hardware, software, and basic networking issues.
• Demonstrated willingness and ability to travel regularly between company locations.
• Familiarity with ITSM tools and ticketing systems.
• Excellent communication skills, capable of translating technical issues for non-technical users.
• Comfortable working in environments that require the use of Personal Protective Equipment (PPE) (e.g., safety shoes, eye protection).
• Experience supporting distributed or multi-site environments is preferred.
• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, switches, structured cabling) is preferred.
• Exposure to server or hosting environments is preferred.
• Knowledge of Operational Technology (OT) or industrial control systems is preferred.
• #LI-AO1

Equal Opportunity Statement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Company Information

Founded in 1899, Sonoco (NYSE: SON) is a global leader in value-added, sustainable metal and fiber consumer and industrial packaging. The Company is now a multi-billion-dollar enterprise with approximately 22,500 employees working in 270 operations in 40 countries, serving some of the world’s best-known brands. Guided by our purpose of Better Packaging. Better Life., we strive to foster a culture of innovation, collaboration and excellence to provide solutions that better serve all our stakeholders and support a more sustainable future. Sonoco was proudly named one of America’s Most Responsible Companies by Newsweek.

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