IT Service Specialist (m/f/x)

Roechling Industrial (Singapore) Pte Ltd; Laives; In loco; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Opportunity to work from home

Overtime compensation

Company canteen

Supplementary pension plan

Descrizione del lavoro

Roechling Industrial (Singapore) Pte Ltd in Laives is seeking an IT Service Specialist to lead the design and implementation of ESM solutions. You will collaborate with international teams, ensuring high-quality service delivery and compliance with ITIL standards.

The ideal candidate has a Bachelor’s in Computer Science, ITIL v4 certification, and over 5 years’ experience. The role offers flexibility, training opportunities, and a chance to work in a dynamic environment focused on digitalization.

Competenze

• 5+ years’ experience with global ITSM/ESM platforms.
• Strong knowledge of Service Catalogue and ITIL/ESM processes.
• Experience with Confluence and Atlassian tools.

Mansioni

• Lead the design and implementation of ESM services.
• Manage and standardize the Service Catalogue.
• Collaborate with regional teams on KPI alignment.

Conoscenze

Project management

ITIL/ESM processes

Automation

Dashboarding/reporting

Communication

Stakeholder engagement

Formazione

Bachelor’s in Computer Science or related field

ITIL v4 Certification

Strumenti

Atlassian Confluence

Jira

Power BI

Microsoft 365

Descrizione del lavoro

For our Laives (BZ) location, we are looking for a:

IT Service Specialist (m/f/x)

The IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint. This senior position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division’s IT&Digital Target Operating Model 2.0 and its shift toward Digitalization and AI.

Main Responsibilities

• Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
• Manage and standardize the divisional Service Catalogue across regions.
• Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives.
• Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management.
• Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts.
• Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
• Ensure adherence to ITIL best practices, security standards, and continuous improvement goals.
• Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development.

How to convince us

• Bachelor’s in Computer Science, Business/Management, or related field.
• ITIL v4 Certification (Managing Professional preferred).
• Atlassian Confluence Admin or Atlassian Certified Professional desirable.
• 5+ years’ experience with global ITSM/ESM platforms.
• Strong knowledge of Service Catalogue, ITIL/ESM processes, and automation.
• Experience with Confluence and Atlassian tools (Jira, Automation for Jira) and integrations (Microsoft 365, Azure AD, monitoring tools).
• Skills in dashboarding/reporting (Power BI or similar).
• English B2/C1 required; German a plus.

We’re looking for someone with strong project management skills and the ability to coordinate effectively in a complex, international environment. You excel at communicating and building relationships with stakeholders, knowing how to train, engage, and influence teams across different regions. You have an analytical mindset and can turn KPIs and business needs into practical, measurable improvements. Proactive and self-driven, you know how to maintain a balance between global standards and local flexibility.

What we offer

• Individualized new-hire training plan, flexible working hours, overtime compensation, working time account, opportunity to work from home, free on-site parking, company canteen, supplementary pension plan, access to the Corporate Benefits web platform and discounts with local businesses.
• Opportunity for professional and personal growth in a fast-paced environment with challenging objectives.
• Consistent access to both internal and external training programs for personal and organizational development.
• Certified as a Famiglia&Lavoro Audit‑approved entity by the Autonomous Province of Bolzano.
• The opportunity to work within a modern, technologically advanced production plant while experiencing the values of an international family‑owned business.

It is recommended to indicate any status falling under Law 68/99 when submitting your application.

In the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles.

The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries.