IT Project and Delivery Manager – Payments Area

Costa Crociere S.p.A.; Liguria; Hybrid; EUR 55,000 - 62,000; Full time

Benefits offered by this job

Daily meal vouchers

Exclusive discounts

Wellbeing platform

Medical insurance

Family welfare

Amazon Lockers

Cruise discounts

Genoa office

Learning programs

Job summary

Costa Crociere S.p.A. in Genoa is seeking an IT Project and Delivery Manager to govern payments services, translating business needs into effective application solutions and leading end-to-end delivery from requirements through production release.

You will collaborate with internal IT teams and external vendors, ensuring quality, schedules, security, and compliance across international projects in the cruise industry.

Qualifications

• 5–10 years of experience as an IT Project Manager, with knowledge of Waterfall and Agile methodologies.
• Experience leading complex projects in international contexts for scalable finance solutions.
• Proven experience with payment solutions and related platforms.
• Excellent stakeholder management and cross-functional collaboration skills.
• Fluency in English and experience in dynamic, international environments.

Responsibilities

• Govern IT project delivery and governance for Payments services, ensuring on-time, high-quality outcomes.
• Translate business needs into functional/technical specs and oversee end-to-end delivery from requirements to production release.
• Coordinate internal IT teams and external vendors to meet timelines and outcomes.
• Ensure compliance with security, regulatory, and SOX/PCI/GDPR standards.
• Collaborate with Operations and Infrastructure for deployment and production support.

Skills

IT Project Management

Waterfall

Agile

Stakeholder management

Payments domain

International experience

English fluency

Job description

Job Description

Join us in Genoa as IT Project and Delivery Manager, where you will play a pivotal role in the functional and delivery governance of the Payments services, combining IT Project Management skills with a strong Product Manager mindset.

You will be driving the execution of project initiatives, ensuring that solutions are delivered on time, with the expected quality and in line with business needs.

You will contribute to business-critical projects that align with standard payment processes while addressing the specific requirements of the cruise industry.

Live your ambition. Lead with impact

Act as the key link between Business and IT, translating business needs into effective application solutions and overseeing their end-to-end delivery, from requirements definition to production release. The role ensures coordination across internal IT teams and external vendors, while guaranteeing quality, timelines, security, compliance and operational effectiveness.

Business Requirements & Solution Definition

You will understand and clarify business needs in collaboration with the Demand team.

You will support the translation of business requirements into clear, structured, and actionable functional and technical specifications.

End-to-End Application Delivery & Vendor Management

You will manage initiatives across the entire delivery lifecycle, from requirements definition and solution validation through release, including functional testing and UAT.

You will coordinate vendors, software providers, and system integrators, ensuring quality, timelines, and expected outcomes.

You will collaborate closely with Operations and Infrastructure teams to ensure effective deployment, monitoring, and production support.

IT Governance, Security & Compliance

You will ensure application solutions comply with relevant regulatory, security, and control requirements, ensuring compliance with SOX, PCI DSS, GDPR, and internal Corporate standards.

What Makes You Unique

• 5–10 years of experience as an IT Project Manager, with strong knowledge of both Waterfall and Agile methodologies
• Lead complex projects in international contexts where business needs were translated into scalable finance solutions
• Proven experience with payment solutions, payment processes and related application platforms
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively across business and technology teams.
• Fluency in English and experience working in dynamic, international and cross-functional environments.

What We Offer

Your Journey with Us. At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.
Benefits That Matter. Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
Lifestyle & Family Care. Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.
Growth & Engagement. We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

• Open-term, full-time, hybrid.
• CCNL: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".
• Salary Range: 55.000 - 62.000€ based on skills and professional experience and individual incentive scheme.

Who We Are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you.

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.