It Desktop Support- Naples, Italy (Dispatch/On Demand Request).

Axiom Technologies; Napoli; On-site; EUR 26,000 - 38,000; Full time

Job summary

Axiom Technologies in Napoli is seeking a capable IT Desktop Support Technician to join our onsite team. You will provide first- and second-level support across desktops, laptops, printers and mobile devices, ensuring timely resolution and minimal downtime.

The role involves OS installation, troubleshooting, user onboarding, asset inventory, and collaboration with IT teams. On-site work may be required, with occasional after-hours support during maintenance windows.

Qualifications

• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS and Office 365.
• Familiar with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile support.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and software.
• Troubleshoot hardware, software, and peripherals (monitors, keyboards, docking stations).
• Set up new employee workstations, accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and remote desktop connectivity.
• Collaborate with IT teams on escalated issues and security practices.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.

Occasional lifting of equipment (up to 25 lbs).

Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.