International Technical Support & Training Specialist

Innova S.p.A.; Trieste/Trst; Hybrid; EUR 30,000 - 35,000; Full time

Job summary

Innova S.p.A. in Trieste seeks a Technical Account Specialist (Sales Technician) to provide product information and training to clients, ensuring timely responses and expert guidance.

The role involves organizing customer training sessions and gathering feedback to improve solutions in cybersecurity and hardware/software offerings. The position requires English proficiency, basic electronics and networking knowledge, and willingness to travel abroad.

Qualifications

• Degree in Computer Engineering, Electronics Engineering, or a technical diploma in Computer Science or Electronics.
• Excellent knowledge of English (written and spoken).
• Knowledge of a second foreign language is preferred (French, German, Spanish).
• Willingness to travel abroad.

Responsibilities

• Provide information and training to clients on products and their usage, ensuring timely and accurate responses to customer inquiries.
• Plan and organize training courses dedicated to customers.
• Collect information on client needs and feedback regarding products.
• Provide support in resolving technical issues related to products.
• Plan and continuously manage product updates (software, firmware, and infrastructure components).

Skills

English proficiency

Teamwork

Communication skills

Problem solving

Autonomy

Willingness to travel

Electronics basics

Networking basics

Linux/Windows/Virtualization

SQL basics

Education

Bachelors or technical diploma in Computer/Electronics

Tools

VMware

Hyper-V

SQL

Job description

Innova S.p.A. in Trieste seeks a Technical Account Specialist (Sales Technician) to provide product information and training to clients, ensuring timely responses and expert guidance.

The role involves organizing customer training sessions and gathering feedback to improve solutions in cybersecurity and hardware/software offerings. The position requires English proficiency, basic electronics and networking knowledge, and willingness to travel abroad.