International Partnerships & Strategic Business Specialist

Ggeedu; Milano; In loco; EUR 27.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Smart working options

38‑hour working week

Meal vouchers (€8 per working day)

Unlimited LinkedIn Learning access

Descrizione del lavoro

NABA, Nuova Accademia di Belle Arti, is seeking an International Partnerships & Strategic Business Specialist to join the team in Milan. You will monitor enrolments, analyse performance indicators, and support the delivery of International Certificate Programmes, while coordinating partnerships and ensuring high-quality learning materials.

You will also help with project coordination, stakeholder engagement, and travel to support partner meetings and events, contributing to strategic growth of

Competenze

• 3–4 years of relevant experience in an academic or educational environment or with international programmes or institutional partnerships.
• Bachelor’s or Master’s degree in a relevant field.
• Strong attention to detail and accuracy, with the ability to manage multiple activities simultaneously while maintaining high‑quality standards.
• Excellent organisational and time‑management skills, with a proactive and solution‑oriented approach.
• Strong interpersonal and communication skills, with the ability to build positive relationships with international partners, students, and internal stakeholders.
• Customer‑service mindset, with a commitment to delivering professional and high‑quality experience to partners and participants.
• Comfortable working in an international and multicultural environment.
• Analytical and reporting skills, with the ability to interpret data and present information clearly.
• Languages: Fluent written and spoken English is essential. Italian is required. Knowledge of Spanish and/or Chinese will be considered a strong asset.

Mansioni

• Monitor enrolment figures on the online platform against targets; analyse trends and propose operational measures to improve enrolment performance.
• Prepare and maintain dashboards and reports on student enrolment, progress, completion rates, and satisfaction indicators (including NPS).
• Support the certification process by monitoring graduate reports and ensuring timely delivery of final certificates to partner campuses.
• Assist in updating and organising digital course materials for design courses in the International Certificate Programmes.
• Act as the primary operational point of reference for partner campus coordinators; provide guidance on programme operations, policies and procedures.
• Coordinate onboarding and training activities; support partners in delivery and promotion of NABA Certificate Programmes.
• Welcome and coordinate groups of international students attending customised training programmes; ensure a five‑star experience.
• Maintain regular communication with existing partner institutions; support relationship management and stakeholder coordination.
• Support day‑to-day activities across the International Partnerships department; assist in administrative tasks and project coordination.

Conoscenze

Analytical skills

Organisational skills

Interpersonal skills

Communication skills

Customer-service mindset

Formazione

Bachelor’s or Master’s degree in relevant field

Descrizione del lavoro

NABA, Nuova Accademia di Belle Arti, is an international Academy specializing in art and design. Founded in Milan in 1980, it is the largest Academy of Fine Arts in Italy and the first private Academy in the country to have received official recognition from the Italian Ministry of University and Research (MUR), in 1981. NABA offers academic qualifications equivalent to first- and second-cycle university degrees in Communication and Graphic Design, Design, Fashion Design, Media Design and New Technologies, Set Design, and Visual Arts.

International Partnerships & Strategic Business Specialist

The successful candidate will join the International Partnerships & Strategic Business team and will report directly to the International Partnerships & Strategic Business Senior Manager. The NABA International Partnerships department develops and coordinates collaborations with universities and educational institutions worldwide, spanning international academic projects, transnational education initiatives and tailored learning programmes. Working closely with academic teams and institutional partners, the department supports the development and implementation of NABA's international activities.

The role involves supporting the development and delivery of the International Certificate Programmes by monitoring enrolments, analysing performance indicators, producing reports, coordinating certification processes, and contributing to the continuous enhancement of programme content and learning materials. The candidate will contribute to international partnership activities across the IP department, including tutoring, relationship‑building with institutions, and the development of existing partnerships. The role also requires support for project implementation, stakeholder engagement, market analysis, and the successful delivery of international initiatives and events.

Key Responsibilities

• Within the International Certificate Programmes: Regularly monitor enrolment figures on the online platform against expected numbers and targets, analyse trends and variances, and identify and propose operational measures to improve enrolment performance.
• Prepare and maintain dashboards and reports on student enrolment, progress, completion rates, and satisfaction indicators (including NPS), ensuring that data is accurate, accessible, and presented in a clear format to support informed decision‑making and programmed enhancement.
• Support the certification process by monitoring the preparation of graduate reports and ensuring the timely processing and delivery of final certificates to partner campuses.
• Assist in updating and organising the digital course materials for design courses in the International Certificate Programmes. This will involve reviewing the current materials, identifying areas for improvement, and working with instructors to develop new materials as needed.
• Act as the primary operational point of reference for partner campus coordinators, providing guidance on programme operations, policies and procedures.
• Coordinate onboarding and training activities as needed, supporting partners in the effective delivery and promotion of NABA Certificate Programmes in accordance with partnership agreements and academic standards.
• Within the Department: Support tutoring and operational activities by welcoming and coordinating groups of international students attending customised training programmes at the NABA campus, ensuring a five‑star experience delivered with the highest level of professionalism, in line with the Academy's standards and, ultimately, participant satisfaction.
• Maintain regular communication with existing partner institutions, supporting relationship management activities and facilitating effective coordination across stakeholders.
• Provide support in day‑to‑day activities across the International Partnerships department, including administrative tasks, campus tours for visitors, project coordination activities, and the monitoring of roll‑out plans to ensure the timely implementation of initiatives.
• Support the organisation of webinars, meetings, and other project‑related activities, ensuring efficient coordination and attention to detail.
• Contribute to the preparation of presentations, reports, and informative materials, ensuring content is clear, accurate, and professionally presented.
• Support the identification of prospective international institutions and contribute to the development of new relationships in line with the overall International Partnerships strategy.
• Analyse and evaluate the positioning and academic offering of institutions within assigned regions to contribute to the identification of potential collaboration opportunities and support informed decision‑making regarding partnership growth and development.
• The role may involve occasional international travel to support partner meetings, institutional visits, networking events and international projects, including Training of Trainers (ToT) programmes.

Qualifications

• 3–4 years of relevant experience, ideally within an academic or educational environment or with experience in international programmes or institutional partnerships.
• Bachelor’s or Master’s degree in relevant field.
• Strong attention to detail and accuracy, with the ability to manage multiple activities simultaneously while maintaining high‑quality standards.
• Excellent organisational and time‑management skills, with a proactive and solution‑oriented approach.
• Strong interpersonal and communication skills, with the ability to build positive relationships with international partners, students, and internal stakeholders.
• Customer‑service mindset, with a commitment to delivering professional and high‑quality experience to partners and participants.
• Comfortable working in an international and multicultural environment.
• Analytical and reporting skills, with the ability to interpret data and present information clearly.
• Languages: Fluent written and spoken English is essential. Italian is required. Knowledge of Spanish and/or Chinese will be considered a strong asset.

What We Offer

• The opportunity to work in a stimulating and international environment
• A dynamic and collaborative team
• Smart working options
• 38‑hour working week
• Meal vouchers (Ticket Restaurant - €8 per working day)
• Unlimited access to LinkedIn Learning

Contract & Compensation

• Work location: Milan
• Full time: 38 h
• Contract: A one‑year fixed‑term contract, after which there’s the possibility of becoming permanent
• Compensation: € 27.000 – € 31.000 (depending on experience and qualifications)
• Expected start date: January 2027

Please note that we only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications. We will respect the principles of legality, fairness and transparency and protection of your privacy and rights in compliance with GDPR 679/16.

NABA, Nuova Accademia di Belle Arti, is an international Academy focusing on arts and design: it is the largest private Academy in Italy, and the first one to have been recognized by the Italian Ministry of Education, University and Research (MIUR), back in 1981. With a campus in Milan and one in Rome, NABA offers academic diplomas equivalent to first and second level university degrees in the fields of design, fashion design, graphics and communication, multimedia arts, new technologies, set design, and visual arts. The Academy was founded in Milan in 1980 upon the private initiative of Ausonio Zappa, Guido Ballo and Gianni Colombo. NABA was selected by Frame and included in the Masterclass Frame Guide to the 30 World’s Leading Graduate Design, Architecture and Fashion Schools, by Domus Magazine as one of Europe’s Top 100 schools of Architecture and Design.

WHY NABA: As member of NABA, you can make a positive difference, by bringing high‑quality education to students in order to support them in their professional career and to convert their talent into reality. You will have the opportunity to impact their lives and to learn about yourself while learning new things. You will find people eager to seek new ideas, new information, and new ways of experiencing challenges. We are also inspired by the efforts of each employee and by our accountability to each student. We are interdisciplinary and inclusive. Our educational offer demonstrates our commitment, enthusiasm and professionalism at all times and our passion for continuous development. If you join NABA, you will have access to a network of colleagues whom you can learn from, who will inspire you and who will fuel your success.