Customer Integration Engineer

Redline Group; Torrita Tiberina; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Redline Group is seeking a Customer Integration Engineer to join a specialist technology business providing embedded computing platforms, software and integration solutions. The role is hybrid, based in Italy with EMEA customer support, focusing on evaluation, onboarding and production readiness.

You will troubleshoot complex hardware/software issues, develop integration tools, and work with OS configurations and customer enablement, helping to improve platform adoption and customer experience.

Qualifications

• Proven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer
• Strong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration
• Experience with embedded systems, industrial PCs or hardware and software integration
• Working knowledge of software development using languages such as C, C++, C#, Rust or Python
• Ability to read, modify and create scripts, utilities or example code
• Familiarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO
• Ability to investigate technical problems and communicate solutions clearly to customers and internal stakeholders
• Strong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences
• Ability to manage multiple priorities across customers and internal teams
• Proactive approach to troubleshooting, process improvement and customer enablement
• Fluent English

Responsibilities

• Work directly with customers throughout evaluation, onboarding, integration and production readiness
• Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software
• Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams
• Deliver technical workshops, onboarding sessions and product demonstrations
• Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms
• Assist with the creation, configuration and validation of customer-ready operating system images and reference configurations
• Support the integration of peripherals and external devices
• Advise customers on platform capabilities, system security, BIOS configuration and integration best practices
• Participate in integration testing, benchmarking and system validation
• Support the adoption of software platforms, integration layers and development tools
• Develop and maintain integration tools, scripts, utilities and example code
• Contribute to OS provisioning workflows, configuration tools and other customer enablement resources
• Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience
• Create and maintain technical documentation, integration guides and troubleshooting resources
• Capture recurring technical issues, integration challenges and customer feedback to support product improvements
• Support technical marketing and pre-sales activities through demonstrations and technical validation
• Contribute to knowledge management and future AI-assisted support initiatives

Skills

Customer-facing

Troubleshooting Windows/Linux

Embedded systems

Programming languages (C/C/C#/Rust/Py)

Scripting

OS configuration

Interfaces & protocols (USB/serial/TCP

English fluency

Communication

Multitasking

Proactive troubleshooting

Job description

Customer Integration Engineer

Location: Torrita Tiberina Italy- Hybrid Working

An exciting opportunity has arisen for a Customer Integration engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications.

The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets.

This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience.

This opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes.

Main Responsibilities of the Customer Integration Engineer (Hybrid)

• Work directly with customers throughout evaluation, onboarding, integration and production readiness
• Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software
• Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams
• Deliver technical workshops, onboarding sessions and product demonstrations
• Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms
• Assist with the creation, configuration and validation of customer-ready operating system images and reference configurations
• Support the integration of peripherals and external devices
• Advise customers on platform capabilities, system security, BIOS configuration and integration best practices
• Participate in integration testing, benchmarking and system validation
• Support the adoption of software platforms, integration layers and development tools
• Develop and maintain integration tools, scripts, utilities and example code
• Contribute to OS provisioning workflows, configuration tools and other customer enablement resources
• Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience
• Create and maintain technical documentation, integration guides and troubleshooting resources
• Capture recurring technical issues, integration challenges and customer feedback to support product improvements
• Support technical marketing and pre-sales activities through demonstrations and technical validation
• Contribute to knowledge management and future AI-assisted support initiatives

Requirements of the Customer Integration Engineer

• Proven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer
• Strong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration
• Experience with embedded systems, industrial PCs or hardware and software integration
• Working knowledge of software development using languages such as C, C++, C#, Rust or Python
• Ability to read, modify and create scripts, utilities or example code
• Familiarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO
• Ability to investigate technical problems and communicate solutions clearly to customers and internal stakeholders
• Strong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences
• Ability to manage multiple priorities across customers and internal teams
• Proactive approach to troubleshooting, process improvement and customer enablement
• Fluent English

Experience within one or more of the following technology areas would be highly advantageous:

• Embedded Computing Systems
• Industrial PCs and Computing Platforms
• Windows and Linux Operating Systems
• Hardware and Software Integration
• Software Development and Scripting
• APIs and SDKs
• BIOS Configuration and System Provisioning
• USB, Serial, TCP/IP, PCIe and GPIO Interfaces
• System Integration and Validation
• Technical Documentation and Integration Tooling

Desirable

• Experience within a specialist technology or regulated industry environment
• Knowledge of complex integrated systems, peripheral devices and associated communication protocols
• Experience creating operating system images, including Linux and Windows IoT
• Familiarity with graphics and game engines such as Godot, Unity, Unreal or OpenGL
• Understanding of system security, secure boot, cryptography fundamentals and platform protection
• Experience producing technical documentation, demonstrations or training materials
• Interest in automation, AI-assisted support and knowledge management systems
• Italian, Spanish or Portuguese language skills