Hybrid Revenue & Distribution Operations Specialist (Milan)

The Leading Hotels of the World, Ltd; Lombardia; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Annual incentive

Home office credit

Travel credit

Collaborative environment

Flexible schedule

Competitive package

Job summary

The Leading Hotels of the World, Ltd is seeking a Revenue & Distribution Operations Specialist to support the daily operation of its hotel distribution services in Milan. You will work with member hotels, internal teams, and technology partners to set up and maintain distribution channels and resolve connectivity issues.

Reporting to the Manager, Revenue & Distribution Operations, you will manage distribution requests, troubleshoot issues, and maintain accurate records in Salesforce and related

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least two years of experience in hospitality revenue management, reservations, or distribution.
• Experience with CRS, OTA, GDS, PMS, or hotel connectivity processes; working knowledge of SynXis and GDS/DHISCO is valuable.

Responsibilities

• Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution.
• Support hotel setup, connectivity, and channel activation across SynXis, OTA, GDS/DHISCO, and PMS-connected systems.
• Troubleshoot distribution issues and coordinate with internal teams and technology partners to resolve them.
• Handle vendor support requests and monitor open cases, escalations, and service deadlines.
• Maintain accurate case records and activity tracking in Salesforce and related systems.
• Create and update knowledge articles, operating procedures, and other distribution documentation.

Skills

English proficiency

Time management

Troubleshooting

Education

Bachelor’s degree or equivalent

Tools

SynXis

GDS/DHISCO

PMS connectivity

Salesforce

Job description

The Leading Hotels of the World, Ltd is seeking a Revenue & Distribution Operations Specialist to support the daily operation of its hotel distribution services in Milan. You will work with member hotels, internal teams, and technology partners to set up and maintain distribution channels and resolve connectivity issues.

Reporting to the Manager, Revenue & Distribution Operations, you will manage distribution requests, troubleshoot issues, and maintain accurate records in Salesforce and related