Customer Service Specialist - 1 year Temporary Contract

Freudenberg Home and Cleaning Solutions; Milano; Ibrido; EUR 35.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Public Transportation Allowance

Meal Allowance

Personal Development

Welcome to career changers

Descrizione del lavoro

Freudenberg Home and Cleaning Solutions in Milan is seeking a Customer Service Specialist on a 1-year temporary contract to manage the order-to-cash process in SAP and serve as the main contact for customers.

You will coordinate with logistics and sales, maintain master data, monitor service levels, and support promotions while ensuring accurate pricing and timely deliveries.

Competenze

• Minimum 3 years of experience in Customer Service, Sales Operations, Sales Support, or similar roles.
• Secondary school diploma, preferably in Economics, Business Administration, or a related field.
• Good understanding of commercial dynamics, pricing structures, and sales processes.
• Experience working with ERP and CRM systems, preferably SAP.
• Strong analytical, problem-solving, and teamwork skills, with a customer-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and provide reliable support to internal and external stakeholders.
• Ability to manage information accurately, prioritize tasks, and communicate in a constructive and proactive manner.
• Good knowledge of Microsoft Excel.

Mansioni

• Manage the order-to-cash process in SAP, including order entry, invoicing, shipping documentation, returns, credit notes, and customer master data maintenance.
• Act as the main point of contact for customers, handling inquiries related to orders, deliveries, shipments, receivables, claims, and returns.
• Ensure orders are delivered on time, with accurate pricing, delivery instructions, and service levels, while proactively resolving issues and customer complaints.
• Coordinate daily activities with logistics providers, warehouses, transport companies, demand planning, and sales teams to ensure smooth order fulfillment.
• Maintain customer, pricing, and EDI master data, including promotional pricing, discounts, and commercial conditions.
• Monitor service levels, delivery performance, and daily sales turnover, providing analysis and recommendations to support continuous improvement.
• Support Sales and Marketing teams by coordinating promotions, managing product samples and marketing materials, and providing information on order status and business performance.
• Prepare reports and analyses to support business decisions, while ensuring high accuracy and efficiency in all customer service operations.

Conoscenze

Customer service

Sales operations

Teamwork

Communication

Analytical thinking

Formazione

Secondary school diploma

Economics/Business Administration background

Strumenti

SAP

CRM systems

Excel

ERP systems

Descrizione del lavoro

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.

Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda®, Oates® and Vileda Professional®. The company employs more than 3,000 people and hosts a distribution network in 35 countries.

New, effective products and distribution channels, technical innovations and a strong customer focus have been the company’s key success factors. They are supported by extensive market and customer research on an international basis as well as innovation centers and production plants around the world.

Benefits

• Employee discounts: Opportunities for deals on products and services.
• Public Transportation Allowance: Commute more affordable thanks to public transport allowance.
• Meal Allowance: We offer an allowance that makes meals more affordable.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Welcome to career changers: We look forward to your application, even if you do not have specific prior experience. All you need is the willingness to grow and develop

Milan

Hybrid Work

FHP di R. Freudenberg S.A.S.

This position offers a base annual compensation of 35.000-45.000 Euro gross. Compensation for this position will be determined by the candidate's qualifications, experience and overall alignment with the role's responsibilities.

Customer Service Specialist - 1 year Temporary Contract

Responsibilities

• Manage the order-to-cash process in SAP, including order entry, invoicing, shipping documentation, returns, credit notes, and customer master data maintenance.
• Act as the main point of contact for customers, handling inquiries related to orders, deliveries, shipments, receivables, claims, and returns.
• Ensure orders are delivered on time, with accurate pricing, delivery instructions, and service levels, while proactively resolving issues and customer complaints.
• Coordinate daily activities with logistics providers, warehouses, transport companies, demand planning, and sales teams to ensure smooth order fulfillment.
• Maintain customer, pricing, and EDI master data, including promotional pricing, discounts, and commercial conditions.
• Monitor service levels, delivery performance, and daily sales turnover, providing analysis and recommendations to support continuous improvement.
• Support Sales and Marketing teams by coordinating promotions, managing product samples and marketing materials, and providing information on order status and business performance.
• Prepare reports and analyses to support business decisions, while ensuring high accuracy and efficiency in all customer service operations.

Qualifications

• Minimum 3 years of experience in Customer Service, Sales Operations, Sales Support, or similar roles
• Secondary school diploma, preferably in Economics, Business Administration, or a related field.
• Good understanding of commercial dynamics, pricing structures, and sales processes.
• Experience working with ERP and CRM systems, preferably SAP.
• Strong analytical, problem-solving, and teamwork skills, with a customer-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and provide reliable support to internal and external stakeholders.
• Ability to manage information accurately, prioritize tasks, and communicate in a constructive and proactive manner.
• Good knowledge of Microsoft Excel.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.