Customer Service Specialist (f/m/d)

Freudenberg Sealing Technologies; Pinerolo; Ibrido; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cafeteria on-site

Hybrid work

Diversity & Inclusion

Personal development

International opportunities

Sustainability & social commitment

Descrizione del lavoro

Freudenberg Sealing Technologies in Pinerolo, Italy, seeks a Customer Service Specialist (f/m/d) to act as the interface between customers and internal production and procurement teams. You will validate orders, confirm deliveries, and handle claims in a collaborative, multilingual environment.

The role requires a Bachelor's degree in Language or Economics, SAP experience, and fluent English plus German (French a plus).

Competenze

• Bachelor's Degree in Language or Economic Field.
• Experience in customer service is a plus.
• SAP experience is required.

Mansioni

• Order validation and entry: validate and enter customer orders.
• Confirm order receipt, creation and delivery.
• Monitor order statuses and manage claims/returns.
• Provide clear communication between customers and internal production.
• Serve as primary customer contact for issues and escalations.
• Support transfer projects and process improvements.

Conoscenze

Fluent English

German

French a plus

Formazione

Bachelor's Degree in Language or Economic Field

Strumenti

SAP

Descrizione del lavoro

Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. With our approximately 13,000 employees worldwide, we generate sales of about 2.5 billion euros.

Some of your BenefitsDiversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.Personal Development: We offer a variety of trainings to ensure you can develop in your career.International Opportunities: Grow in your career through international exchange and global job opportunities.Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

In this dynamic position, you will be responsible for providing quality support and prompt responses to customer inquiries, requests, and complaints. You will act as the interface between customers and internal production and procurement teams, ensuring agreements and expectations are met.

Pinerolo

Hybrid Work

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

payments The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities

You support our team as

Customer Service Specialist (f/m/d)

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.
• Order Confirmation: Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience: Specified years of customer service experience is a plus.
• Skills: SAP experience.
• Languages: Fluent-level English, and German. French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.