Housekeeping Supervisor - Quality & Team Lead

The Westin Palace, Milan; Milano; On-site; EUR 30,000 - 42,000; Full time

Job summary

The Westin Palace Milano is seeking a dedicated Housekeeping Supervisor to ensure quality by inspecting guest rooms and public areas after cleaning, and to coordinate daily activities with Engineering, Front Office, and Laundry.

You will manage room assignments, communicate shifts, and support hiring, training, scheduling, and coaching of team members while upholding Marriott standards and safety policies.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to next shift.
• Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats ("e.g., small print").
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Related Work Experience: 1 year

Supervisory Experience: 1 year

License or Certification: None

Job description

The Westin Palace Milano is seeking a dedicated Housekeeping Supervisor to ensure quality by inspecting guest rooms and public areas after cleaning, and to coordinate daily activities with Engineering, Front Office, and Laundry.

You will manage room assignments, communicate shifts, and support hiring, training, scheduling, and coaching of team members while upholding Marriott standards and safety policies.